Retail Hosted Apps Support
Call or email us with your questions Monday thru Friday 8:00am - 5:00pm Central time. Phone: 1-800-932-1075 or Email:
Contact Us
Live Chat:
help.ncrretailonline.com
Remote Access Tool:
http://help.radiantretailapps.com/
WARNING: The remote access tool is only available when a support agents directs you to use it.
Meet the Team
The Retail Hosted Apps team has been committed to bring quality customer service to CPOnline and Customer Connect for years. With the addition of NRO, we look forward to the challenges our merchantsa bring us to build a better product, and develop a relationship with all of our customers.
Patrick Cansler
I've been with NCR since July of 2012. I enjoy gaming and cycling. I'm married, and my furry children include a cat and a ferret.
Sandy Doyle
I've been with NCR's ecommerce support team since 2007. When I'm not exploring new ways to make our products and services better, I enjoy flower gardening. My furry family consists of "several" rescue animals that includes a variety of kitty cats and an old yellow dog. I also enjoy hiking, riding my scooter and the outdoors.
Carl Johnson
I have been with the Hosted Application Support Team since the New Year. Before Support, I was in Counterpoint and Hosted App sales working with CPOnline, NRO, Customer Connect, and Smart Alerts. I enjoy music, movies, technology and people!
Heath Nobles
I have been a member of the NCR Retail Hosted Apps Support team, since 2011. I enjoy graphic design, playing with my four animals, and anything craft related.
Vickie Sheffield
After working with the Customer Service and Sales teams, I joined Support in September 2010, as a result of the launch of our email marketing solution, Customer Connect. I was the original Support person
for that product. Other than supporting my customers, my world revolves around my daughter and three grandchildren, ages 6, 5, and 2!
Professional Services
Our Professional Services team includes project managers, developers, graphic artists, and quality assurance technicians working together to solve your advanced needs.
Contact Professional Services
to learn more about how we can help with website design, customizations, and extensions for NRO.
Laura Boylan, Project Manager
Specialties:
Customizations, extensions, HTML/JS/CSS, and website usability
My career with this team began back in 1993, and I've been working with ecommerce for Counterpoint merchants since 1998. I'm passionate about finding creative and cost-effective ways to meet our clients' ecommerce needs. I'm also a bit of a workaholic, and I live on the West Coast, so don't be surprised to get emails from me at odd hours! When I do stop working, my interests include dog rescue, making jewelry, and roller derby.
Sabrina Williams, Project Manager
Specialties:
HTML/CSS, graphic design, marketing, and website usability
I joined NCR (Synchronics back then) in 1997 as a technical writer for Counterpoint, and later transitioned into the marketing department. In 2006, I joined the CPOnline team as a website designer. Today I help our merchants make the most out of NRO, CPOnline, and Customer Connect. If you want to update the look of your website or explore other advanced needs, contact me – I'd love to help! Outside of work, my hobbies include dressing my new baby daughter in pretty dresses, traveling, photography, and anything creative.
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