Notice to Gmail, Hotmail, Yahoo and AOL Email Users
Article Number: 543 | Rating: Unrated | Last Updated: Tue, Jun 3, 2014 at 1:42 PM
This message is for all users of NCR Counterpoint Retail
Apps who have a Yahoo or AOL email address.
Yahoo and AOL have recently made changes that are causing
problems for users of their email services. Put simply, they are using a
technology called
DMARC
to
inform the internet that any email with a "From” address of their customers can
only come from their servers. What this means to you is that if your provider is Gmail, Hotmail, Yahoo, or AOL and you use those domain email address as the "From” address in NCR Customer Connect, NCR Retail
Online or NCR Counterpoint Online, your emails will be rejected by most mail
servers on the internet.
This is not something we have control over. It is the
result of a decision originally made by Yahoo and AOL in an attempt to control email
spoofing (aka phishing). Many of the larger email service providers are adopting this same policy. It has the unfortunate side effect of bouncing
legitimate email sent by the real account holder in any 3
rd
party
application..The following article from MarketingLand.com contains
details about this change:
http://marketingland.com/aol-fights-email-spoofing-dmarc-policy-change-81301
.
At this time, there isn't anything that you can do on your end to fix the issue. We're working on a resolution for all of our Retail Hosted Apps solutions, which include NCR Retail Online, NCR Counterpoint Online and NCR Customer Connect.