Testing Your NCR Retail Online Store

Article Number: 264 | Rating: 1/5 from 1 votes | Last Updated: Thu, May 21, 2015 at 9:35 AM

Overview
Store Live
Previewing Your Storefront
Test Plan

Sample Test Plan

Configure ADT
Advertise Your Store

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Before your online store is advertised on the web, you should browse through the storefront and place multiple test orders.

By thoroughly testing your storefront, you'll ensure that shipping rates, taxes, etc. are being calculated as you intend, and you will become more familiar with the ordering process should your customers have any questions once your online store is live.

Store Live

When your store is initially created, its current status is live . While you are designing and testing your storefront, your store will be in a live mode. Until you start advertising your store and/or move it to its proper domain, your store will be very difficult for anyone to find. Until you are ready to take orders through your storefront, your storefront will display a Demo Store Notice . This will warn Shoppers that their orders, if placed, will not be processed.

*IMPORTANT NOTE: If you wish to go live with your permanent domain in place, you will need a valid SSL certificate purchased through NCR. This process can take a minimum of two weeks. The process includes obtaining the SSL, as well as installing and configuring the SSL certificate on your servers. The two week estimate for completing this effort begins after the SSL is obtained.

Previewing Your Storefront

From any web browser, you can type in your store's current web address to preview your storefront. You can navigate, shop, place orders, and fully test your store.

Test Plan

Modify the following sample test plan and thoroughly test your storefront before you advertise that your online store is open to the public.

Sample Test Plan

Test Area	Pass	Fail
NRO Admin Panel
NRO Admin user logins provide expected access privileges
Store name, phone, and address displays as expected
Store Favicon displays as expected (if applicable)
Importing Data into NRO
Item data imports successfully from Counterpoint
Customer data imports successfully from Counterpoint
Images import successfully
Store Appearance
Colors, fonts, graphics display as expected
Template displays as expected
Store logo links to the home page
Home page displays as expected
Category navigation displays/functions as expected
Category descriptions display as expected
Category images display as expected
Items appear under proper categories
Item layout displays as expected
Item descriptions display as expected
Item images display as expected
Item prices display as expected
Item quantities display as expected
Specials page displays as expected
New Items page displays as expected
Featured items appear on home page, search page, shopping cart, featured items page, etc. as expected
Related items appear as designed
Placing Orders
Place and ship orders to multiple states and verify that shipping rates and taxes are calculated as expected
Place and ship international orders and verify that shipping rates and taxes are calculated as expected
Create several new customer accounts
Place multiple orders for customers uploaded from Counterpoint
If using multiple customer categories, place an order logged in as a customer in each customer category
Importing Orders into Counterpoint
Import multiple types of orders (e.g., standard, international, different tax locations, orders for different customer categories, etc.) into Counterpoint
Identify and solve import errors (e.g., ship-via errors, tax code errors, etc.)
Publishing Orders Back to NRO
Process and publish orders that have shipped
Process and publish orders that have not shipped yet
Process and publish orders that contain backordered items
Process and publish orders that were edited after being imported
Process and publish orders that were split into multiple invoices
Publish tracking numbers
View and edit resulting order confirmation emails
Tax Rate Lookup by ZIP Code (if you aren't using the Avatax feature, you may skip this section)
Verify that tax rates are properly applied based on orders from various ZIP codes
Domain Name and SSL Certificate
Verify that the address you chose during registration is showing up for your store. If it is not, contact the Retail Hosted Apps team about the status of your SSL Certificate.

Import Orders Into NCR Counterpoint

Configure ADT

Publishing ecommerce data is the method of transferring items, orders and customers from Counterpoint to NRO. ADT affords you the ability to schedule ecommerce imports and publishes every 30 minutes, which means you can "set it and forget it." Your ADT tab is one that should be configured, just before you go live. Use these articles to help you configure ADT:

Officially Opening Your Store

When you are ready to begin accepting orders through your online store, notify support (support.retailapps@ncrretailonline.com) that you will be ready to move your store to it's regular domain, if applicable. Once this is done, we will help you through the go-live transition and remove the demo store notification from your store.

The go live transition includes purchasing an SSL certificate, if you wish to go live using your own domain. If you do want to use your domain, we'll need to closely coordinate the change and you'll need to make a change to your NROConnectionConfig utility, to ensure your order downloads and publishes continue to process.

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