How does NCR Retail Online stack up against CPOnline?
As you can see from the chart below, NCR Retail Online (NRO) offers many benefits over CPOnline. However, CPOnline has been around for over 15 years and does have a few features not yet available in NRO. If you currently have a CPOnline store, you should review this chart to help determine whether NRO will meet your needs at this time.
To help you make that decision, use the button below to toggle the view to show only those features in CPOnline that don’t yet exist in NRO or may require additional professional services work. If your “must have” feature is not yet available in NRO, don’t fret. We’re constantly adding new capabilities to NRO. Don’t forget to vote for the features that are most important to you .
Note that features offered by both platforms aren’t included in the chart below. This chart is intended to point out the differences between the platforms.
| NCR Retail Online | CPOnline | |
|---|---|---|
| PRODUCT IMAGES | ||
| Product image gallery | ✓ | ✖ |
| Product image zoom | ✓ | ✖ |
| Product image placeholder for missing images | ✓ | ✖ |
| Product image watermarks | ✓ | ✖ |
| PRODUCT INFO | ||
| Unlimited product attributes | ✓ | ✖ |
| Ratings & reviews | ✓ | ✖ |
| Cross-sells / Up-sells | ✓ | ✖ |
| Grouped products | ✓ | ✖ |
| Product comparison | ✓ | ✖ |
| Product tags | ✓ | ✖ |
| Product short description | ✓ | ✖ |
| Email alerts for price change | ✓ | ✖ |
| Email alerts for “back in stock” | ✓ | ✖ |
| Quantity increments by product | ✓ | ✖ |
| Custom product form fields (“custom product options”) | ✓ | ✖ |
| Min/max purchase quantity per product, per order | ✓ | ✖ |
| Out-of-stock threshold display (e.g., only 3 left) | ✓ | ✖ |
| Product questions & answers | NRO Extra | ✖ |
| Customers also viewed | NRO Extra | ✖ |
| Dynamic product page icons to highlight product features | Prof Svc | ✖ |
| Member-only products | Prof Svc | ✓ |
| BROWSING | ||
| Layered navigation / filtering | ✓ | ✖ |
| Shopper-controlled # of products /page, including “View All” | ✓ | ✖ |
| Shopper-controlled sorting | ✓ | ✖ |
| Shopper-controlled grid/list view | ✓ | ✖ |
| Category landing pages | ✓ | ✖ |
| Category pages that display products (“anchor” categories) | ✓ | ✖ |
| Recently viewed products | ✓ | ✖ |
| Infinite scroll | NRO Extra | ✖ |
| Sorting by bestseller, most viewed, and highest rated | NRO Extra | ✖ |
| Site-wide catalog-only mode | Prof Svc | ✓ |
| Browse by vendor | Prof Svc | ✓ |
| SEARCH | ||
| Search term tracking & reporting | ✓ | ✖ |
| Search suggestions | ✓ | ✖ |
| Search synonyms | ✓ | ✖ |
| Search redirects | ✓ | ✖ |
| Integration with 3rd-party search services for advanced search capabilities | Prof Svc | ✖ |
| PRICING | ||
| Online-only sale pricing via catalog price rules | ✓ | ✖ |
| MAP pricing on gesture (click to show price) | ✓ | ✖ |
| Member pricing maintained online | ✓ | ✖ |
| Member pricing integrated with Counterpoint | Planned | ✓ |
| PROMOS | ||
| Promos by customer group | ✓ | ✖ |
| Promos that apply to specific items | ✓ | ✖ |
| Promos that apply to specific categories | ✓ | ✖ |
| Promos that apply to specific brands or other product attributes | ✓ | ✖ |
| Promos for “Buy X Get Y” | ✓ | ✖ |
| Mass-generation of promo codes | ✓ | ✖ |
| Free shipping without promo code | ✓ | ✖ |
| Advanced promos (e.g. any 4 shirts for $20, buy 2 books and get 3rd free, 10% off most expensive product, etc.) | NRO Extra | ✖ |
| Promo banners in cart/checkout based on cart content | NRO Extra | ✖ |
| Promos to add free item to order | NRO Extra | ✓ |
| CUSTOMER ACCOUNTS | ||
| Address book | ✓ | ✖ |
| Wishlist sharing | ✓ | ✖ |
| Social login via Facebook, Twitter, Google, etc. | NRO Extra | ✖ |
| Ability to add links to the storefront account menu | Prof Svc | ✓ |
| DESIGN | ||
| HTML5/CSS3 | ✓ | ✖ |
| Built-in home page slideshow | ✓ | ✖ |
| Widgets for storefront content | ✓ | ✖ |
| Design changes by category | ✓ | ✖ |
| HTML transactional emails | ✓ | ✖ |
| Tool for managing images and other files, with built-in image editing | ✓ | ✖ |
| Abandoned cart emails | NRO Extra | ✓ |
| Site splash page | Prof Svc | ✓ |
| Automatically display links to extra pages | ✖ | ✓ |
| PAYMENTS | ||
| NCR Secure Pay (no retention of credit card data for better data security) | ✓ | ✖ |
| Payment by Counterpoint Gift Card | Planned | ✖ |
| Payment by SVC | Planned | ✓ |
| CPGateway (replaced in NRO by NCR Secure Pay) | ✖ | ✓ |
| SHIPPING | ||
| Shipment tracking # in order status emails | ✓ | ✖ |
| Dimensional shipping | NRO Extra | ✖ |
| Advanced shipping rules (e.g. products that can’t ship by air or to certain locations, shipping method restrictions by ZIP code, etc.) | NRO Extra | ✖ |
| Store pickup (multi-location with maps and date/time selection) | NRO Extra | ✖ |
| International shipping | Prof Svc | ✖ |
| Store pickup (single location) | Prof Svc | ✓ |
| Product-specific shipping surcharges | Prof Svc | ✓ |
| SALES TAX | ||
| Tax rates by ZIP code | ✓ | Premium |
| Tax rates by product type | ✓ | ✖ |
| Support for advanced tax rate lookups via Avatax | ✓ | ✖ |
| ORDERS | ||
| Multi-address checkout | ✓ | ✖ |
| Google Analytics ecommerce tracking | ✓ | ✖ |
| Gift messages per product and per order | ✓ | ✖ |
| Refund emails | ✓ | ✖ |
| Call center capabilities (enter orders via the Admin Panel) | ✓ | ✖ |
| Add comments to orders with email to shopper | ✓ | ✖ |
| Visibility into each shopper’s cart and wishlist | ✓ | ✖ |
| SEO/SEM | ||
| 301 Redirects for SEO | ✓ | ✖ |
| Meta tag templates | NRO Extra | ✖ |
| Google Shopping support | Prof Svc | ✓ |
| COUNTERPOINT FEATURES | ||
| Automated data transfer with Counterpoint | ✓ | Premium |
| Counterpoint ticket history visible online | Planned | Premium |
| Integrated Counterpoint Loyalty Points | Planned | ✖ |
| Integrated Counterpoint Registries | Planned | ✖ |
| Integrated Counterpoint Kits | Planned | ✖ |
| OTHER | ||
| Blog | ✓ | ✖ |
| Multiple currency | ✓ | ✖ |
| Site terms & conditions | ✓ | ✖ |
| RSS feeds | ✓ | ✖ |
| Polls | ✓ | ✖ |
| Dashboard with sales data, bestsellers, new customers, search terms, etc. | ✓ | ✖ |
| Parts finder (e.g. search by Make/Model/Year) | NRO Extra | ✖ |
| Restricted store access | Prof Svc | Premium |
| Form designer for Contact Us page | Prof Svc | ✓ |
| Affiliate links/tracking | Prof Svc | ✓ |
| Boutique stores | Planned | ✓ |
- Planned = planned for a future release of NRO
- NRO Extra = available now through the NRO Extras store , via Professional Services
- Prof Svc = available now via Professional Services ( contact us for more information)
- Premium = available as a paid Premium Feature in CPOnline