This article provides troubleshooting steps to determine why ecommerce items that were published from NCR Counterpoint are not appearing in your online store.
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If your store is set to suppress out-of-stock items, make sure that the items you are attempting to view have sufficient quantity available (more than zero) and the item has a status of enabled:
a. From the NRO Admin Panel, select
Catalog
(horizontal top menu)
/ Manage Products
.
b. Enter the NCR Counterpoint item number into the
SKU search box
and click the
Search
button located in the upper right corner.
c. Check that the item has quantity.
d. If the item doesn't appear in
Manage Products
then proceed to the next troubleshooting step.
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In NCR Counterpoint, verify that that item is marked as an ecommerce item. Select
Inventory / Items
, and check the
Ecommerce item
checkbox on the
Ecommerce
tab.
-
In NCR Counterpoint, verify that the item has been assigned to an ecommerce category. Select
Setup / Ecommerce / Categories
and add the item to the applicable ecommerce category, (OR select
Inventory / Items
and click the
Edit categories
button on the
Ecommerce
tab.
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Make sure the item was published to NRO. In NCR Counterpoint, select
Ecommerce / Publish
and publish items using an add/replace activity. Then, select
Setup / Ecommerce / Control
and click on the hyperlink in the
Ecommerce directory
field to open
the publish folder. Verify that the extension of the last published file is ".complete" (rather than ".processing").
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Make sure that the items are normally stocked at the location from which you are publishing your items. Note that this does not refer to whether you have the item in stock or not; it refers to whether you
normally
stock the items at this location. To specify the stocking location in NCR Counterpoint, select
Inventory / Items
,
and click the
Inventory
button in the lower left-hand corner. Click the
Create inventory
button, and then be sure to create inventory for the correct ecommerce location.
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Verify that the item doesn't appear in the NCR Counterpoint publish log. In NCR Counterpoint, select
System / Views / Events
. Using the lookup, find and open the corresponding Ecommerce Publish log. Towards the bottom of the screen is a read-only window. Review the contents of the window to determine if the item that isn't appearing online created an error in the log.
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Online URL: http://help.ncrretailonline.com/article/troubleshooting-why-aren-t-ecommerce-items-published-from-ncr-counterpoint-displaying-online.html
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Solution: