Publishing ecommerce data is the primary method of transferring items, orders, customers, and ticket history from Counterpoint to NRO:
The following publishing tips will help optimize your NRO store and improve daily operations:. Minimize each import. Keep in mind that a bulky import file can slow down your store's performance. For optimum performance, only publish what is necessary to maintain your online store.
TIP:
In
Ecommerce / Publish
, save a publication
ID
named
DAILY
that you will use for every day operations. Publish items using the
update prices and quantities
mode. Only publish customers (using
update changed customers
mode), and orders.
WARNING
:
Ticket history is not a supported NRO feature. For more information about defining publish codes, please watch our training video.
Perform a Maintenance Import when necessary. Periodically, you may need to do an Add/Replace of your items. You should do an add/replace replacement anytime you:
TIP:
In
Ecommerce / Publish
, save a publication
ID
named
FULL
that you will only use once a day.
Add/Replace
replacements are most common when you are initially setting up your NRO store.
When you publish ecommerce data, Counterpoint writes the ecommerce information to an ASCII text file named CPTOCPOL-nnnn.TXT. In this file, nnnn refers to the Next publish file # indicated in Setup / Ecommerce / Control . Counterpoint creates a new file with a sequentially assigned number every time you publish ecommerce data.
TIP:
To find the location of your NRO directory, go to Setup / Ecommerce / Control in Counterpoint. The Ecommerce directory is indicated on the Main tab. Click on the directory name to open the directory. We recommend placing a shortcut on your Desktop to help you quickly access that directory, for troubleshooting purposes.
After ecommerce data has been imported into Counterpoint, Counterpoint automatically creates a log file for you records. The log file—named CPOLTOCP.log—indicates the date and time of the event, how many records were imported, etc. Log files are located in your company's NRO directory.
You will routinely publish your item catalog to:
TIP:
Add/Replace items is the most commonly used activity.
Any existing NRO items or categories that aren't included in the export are marked as Inactive in your NRO store when you import a Full replacement catalog. Though not displayed to your online customers, these inactive items and categories aren't actually deleted from your online store, because the information for these items/categories might be needed to fulfill outstanding orders or to display past order history for your customers.
If you define a publishing code for selected criteria and choose Full replacement and then publish the data, all of your existing items will removed from your online store and only those items included in the publishing code are added to your store. For example, if your store includes categories Golf, Apparel, and Shoes and you publish a full replacement code containing only the category Golf, your store will then only contain the items from the Golf category.
Counterpoint: Setup / Ecommerce / Control
You can publish quantities from one location or all locations (provided that the items are normally stocked at the location from which you are publishing).
Select Setup / Ecommerce / Control . On the Items tab, select the Qty available method:
You should routinely publish customer information to NRO anytime you create new ecommerce customers or update existing ecommerce customer records. If you change a customer's email address in CounterPoint at any point after the customer record has been exported to NRO, the change will not be reflected in NRO.
Counterpoint will only publish those customers who are flagged for ecommerce (i.e., Ecommerce customeris checked on the Ecommerce tab of Customers / Customers ).
TIP: Update changed customers is the most commonly used activity.
You can publish information about the status of NRO orders as the orders are imported and processed. When you publish orders, shoppers can view the current status of their orders online. You can also automatically notify online shoppers by email when their orders are shipped, changed, backordered, or cancelled.
Publishing ecommerce data is the method of transferring items, orders and customers from Counterpoint to NRO. ADT affords you the ability to schedule ecommerce imports and publishes every 30 minutes, which means you can "set it and forget it." Your ADT tab is one that should be configured, just before you go live. Use these articles to help you configure ADT:
Configuring Your ADT Publishing Codes
Configuring Automated Data Transfer in Counterpoint
Scheduling an Automated Data Transfer Task
Counterpoint: Setup / Ecommerce / Reports / Publishing Codes
Select Setup / Ecommerce / Reports / Publishing Codes to print the Publishing Codes report which shows you how your publishing codes are set up.
Article ID: 273
Created On: Tue, Sep 11, 2012 at 3:37 PM
Last Updated On: Fri, May 3, 2013 at 10:03 AM
Online URL: http://help.ncrretailonline.com/article/publishing-ecommerce-data.html