Adding a Comment to an order that your customer can see
Article Number: 141 | Rating: Unrated | Last Updated: Fri, Sep 28, 2012 at 7:38 AM
Purpose:
To explain how to add a comment, for your customer.
Solution:
Go to
Sales
(horizontal top menu) then
Orders.
Select the desired order.
In the Comments History section specify the comment text in the
Comment
text box.
If you want to send the comment to the customer by email, select the
Notify Customer by Email
check box.
If you want to make the comment visible in the order view on the frontend, select the
Visible on Frontend
check-box to specify that the customer is sent a copy of the comments that you add in the Comment box.
Click
Submit Comment
.
Note:
All comments are stored on the Comments History page. To open it, click the Comments History tab on the left.
Add Comment
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