Configuring Status Emails Sent to Customers

Article Number: 43 | Rating: Unrated | Last Updated: Mon, Mar 4, 2013 at 2:29 PM

Purpose:

To explain how to configure the email addresses used to send emails to confirm orders, invoices, shipments, or credit memos to both registered customers and store guests.

Solution:

Browse to System (horizontal top menu) / Configuration.
Go to the Sales Section and then click on the Sales Emails tab.
By expanding the appropriate panel, you can configure the following types of sales emails:
1. Order
2. Order Comments
3. Invoice
4. Invoice Comments
5. Shipment
6. Shipment Comments
7. Credit Memo
8. Credit Memo Comments
The steps to configure each of these panels are:
1. In the Enabled dropdown list, select Yes to enable the emails to be sent.
2. Select the Email Sender address to be used. See Defining Your Web Store Email Addresses for more information.
3. Select the email template to be used for the emails sent to registered customers .
4. Select the email template to be used for the emails sent to guest customers .
5. Select the email address to which a copy of the email is sent .
6. Select the method by which the copy email is sent, which can be either Bcc (blind copy) or a separate email.
Save your changes.