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Configuring NCR Secure Pay in Counterpoint, for NCR Retail Online only
Added on Wed, Jun 3, 2015
Configuring NCR Secure Pay in NCR Counterpoint likely will require the assistance of your NCR Counterpoint partner. This article will attempt to guide you through the highlights of configuring NCR Secure Pay in NCR Counterpoint. However, if you aren&... Read More
How to Authorize Hourly Personalized Training Time
Added on Fri, Jul 18, 2014
Sometimes, you just want a little bit of personalized time with our staff of experts. We can gladly accomodate hourly training. Please contact Support and let us know your training needs. We'll give you a time estimate of how much time we think... Read More
How Do I Make the ’celebrity_menu_link’ Link to a Page?
Added on Wed, May 29, 2013
Edit the Block Title of celebrity_menu_link to include HTML, such as <a href=locations style="cursor: pointer; cursor: hand;">Locations</a>. This makes the top-level link function like the other page links and changes the cursor to a hand icon... Read More
How do I disables polls from the NRO Storefront?
Added on Tue, Jul 21, 2015
Summary: How do I disable the polls from being created?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can only be disabled by support.... Read More
Setting Up Multiple Currencies
Added on Thu, May 17, 2012
Overview:  Explain how to accept multiple types of currency for payment in your store.   Multiple Currencies System / Configuration / General - Currency   Select System (horizontal top menu) / Configuration. Go to the General... Read More
How do I disable Ratings & Reviews from the product pages?
Added on Tue, Jul 21, 2015
Summary: How do I disable Ratings and Reviews from the product pages on the storefront?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can... Read More
How do I disable or remove the Wishlist feature?
Added on Tue, Jul 21, 2015
Summary: How do I suppress or disable the Wishlist feature from the NRO Storefront and Product Pages? Solution: The Wishlist link is a module that is part of the Magento Community Edition software that NRO is built on and can only be... Read More
Disable the Price Tiers in the Layered Navigation
Added on Fri, Oct 30, 2015
Summary: This article will explain how to remove the Price tier filtering from the left side of your storefront that is visible, when browsing categories. Solution: To disable Price tiers in your layered navigation, go to the... Read More
How do I disable Product tags?
Added on Tue, Jul 21, 2015
Summary: How do I disable Product tags from the product pages?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can only be disabled by support... Read More
How do I disable or hide the compare products module from my blog?
Added on Fri, Aug 7, 2015
Summary:On the left side of the blog index list and on each individual blog posts, if 2 column view is enabled, the Compare Products module will display. Solution: To disable this module from appearing on the blog list or each... Read More
Printing Invoices and Packing Slips
Added on Mon, Aug 31, 2015
Summary: How do I print Invoices and Packing Slips from within the NCR Retail Online (NRO) Admin Panel? Solution: To print multiple invoices: Select Sales > Invoices. In the Invoices list, select the checkbox of each invoice you... Read More
How do I disable the Downloads link from the Customer’s Account page?
Added on Tue, Jul 21, 2015
Summary: When a customer logs into their Account page, there is a link for downloads that is available but the store does not offer downloadable content. How can this link be disabled or removed?      Solution: The... Read More
Google Sitemap
Added on Fri, Sep 11, 2015
Summary: To explain what a site map file is and how to set it up for submission to search engines.  Solution: What is a sitemap file? A site map is a file where you can list the web pages of your site to tell search... Read More
Broken image slide in slideshow
Added on Fri, Aug 7, 2015
Summary: When adding a new slideshow image the slide image appears broken in the NRO Admin Panel and does not appear in the slideshow on the storefront. This issue is caused by the presence of spaces or special characters in the image... Read More
Advanced Search Options for NRO
Added on Mon, Jan 18, 2016
Summary: This article will provide some suggestions for improving search results returned to customers in your NRO storefront. Solution: It's important to understand that ecommerce solutions at the same price point as NRO do not... Read More
Setting up Google Sitemaps
Added on Wed, Jun 3, 2015
Google Sitemaps A Sitemap is a file that lists all of the web pages of a website. It is used to tell Google and other search engines how a website's content is organized. Search engine web crawlers like Googlebot use this... Read More
Updating the robots text file
Added on Mon, Jan 12, 2015
At this time, we haven't developed the ability to directly edit the robots.txt file into the NCR Retail Online product. However, you can download a copy of our "SEM optimized" robots.txt file from this article and send your edited file back to... Read More
Using picture masks with phone numbers
Added on Wed, Sep 2, 2015
Summary: Picture masks can be used to capture and display phone numbers in a specific format. By default, phone numbers are captured as a string of numbers such as 1234567890. You can use picture masks to capture and display phone numbers in an... Read More
How can I get a list of all items with missing images?
Added on Fri, Aug 7, 2015
Summary: NCR Retail Online makes use of an Enhanced Product Grid that allows you to show or hide various columns to provide more information about the items on your site. One of these columns is the Thumbnails column. You can sort by this column to... Read More
Google Product Feed
Added on Fri, Sep 11, 2015
Summary: A product feed or product data feed is a file made up of a list of products and attributes of those products organized so that each product can be displayed or advertised, especially in search engines. Solution: A... Read More
Setting Up the Default Country
Added on Thu, May 17, 2012
Overview: To explain how to set the default country for your store.   Default Country Setting System / Configuration / General-General   Select System (horizontal top menu) / Configuration. Go to the General section,... Read More
Creating Additional Attributes for the Purpose of Layered Navigation
Added on Thu, Jul 23, 2015
NRO/ Catalog /Attributes / Manage Attributes Go to Catalog / Attributes / Manage Attributes. Select Add New Attribute in the top right corner. Once you're on the Create Attribute screen, fill it... Read More
Replacing the Logo Image used for Invoices and Packing Slips printed within NRO Admin Panel
Added on Mon, Aug 31, 2015
Summary: How do I change the logo image used for Invoices and Packing Slips printed from within the NCR Retail Online (NRO) Admin Panel? Solution: In the NCR Retail Online (NRO) Admin Panel, navigate to System > Configuration. ... Read More
Changing the Store Phone Number
Added on Wed, May 23, 2012
Purpose:   To explain how to change the store phone number.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information... Read More
Seeing Who is Currently Visiting Your Store
Added on Tue, Jun 19, 2012
Purpose:   To explain how to see who is currently visiting your store.   Solution: Select Customers (horizontal top menu) / Online Customers. You can see a list of every customer who is currently visiting your store -... Read More
Changing the Fiscal Year
Added on Fri, May 18, 2012
Overview: Here we will show you where to change your fiscal year start date.   Changing Fiscal Year   Select System (horizontal top menu) / Configuration. Go to the General section then click on the Reports tab. ... Read More
Overview of the Customers Menu
Added on Thu, Jul 26, 2012
Purpose: To describe the options available under the Customers menu on the top horizontal menu.   Solution: Manage Customers  - This option allows you to add and edit certain fields in each customer's record. ... Read More
Canceling an NRO Newsletter
Added on Thu, May 15, 2014
If you are using the Newsletter feature built into NRO and the need arises to cancel a newsletter already queued up, you will need to contact us to cancel it. Possibly, a future Magento release will make this feature an option, through the admin... Read More
Publishing a Smaller Quantity Online Than What Actually Exists
Added on Tue, May 29, 2012
Purpose: When this question arises, the scenario is that merchants want the publish process to reduce the Quantity Available by a specific amount. For example, when an item gets down to one in NCR Counterpoint, they want the item to not be... Read More
Changing Your Admin Panel Account Email Address
Added on Mon, Jun 11, 2012
Purpose:   To explain how to change your admin panel account email address.   Solution: Go to System (horizontal top menu) then My Account. Enter your new email address in the Email field. Click Save Account in the top... Read More
Deleting a Poll
Added on Tue, May 29, 2012
Purpose: To explain how to delete a poll.   Solution: Select CMS (horizontal top menu) / Polls. From the Poll Manager page, click the Poll Question that you would like to delete. Click the Delete Poll button in the... Read More
Changing the Number of Recently Viewed Items
Added on Thu, May 17, 2012
Overview: To explain how to change the number of recently viewed items in your storefront.   Change Recently Viewed NRO / System / Configuration / Catalog-Catalog   Select System (horizontal top menu) / Configuration. Go... Read More
Why Does an Asterisk (*) Display in the ’Catalog / Manage Products’ Menu?
Added on Tue, Jul 17, 2012
Purpose: To explain why an asterisk displays in the Catalog / Manage Products horizontal menu in NRO.   Solution: NRO includes an extension that displays additional information in the product grid displayed under Catalog / Manage Products.... Read More
Editing a Poll
Added on Fri, May 25, 2012
Purpose: To explain how to edit a poll.   Solution: Select CMS (horizontal top menu) / Polls. From the Poll Manager page, click the Poll Question that you would like to edit. To close the poll so that it no longer... Read More
Overview of the System Menu
Added on Thu, Jul 26, 2012
Purpose:  To describe the options available under the System menu on the top horizontal menu. In-depth instruction on each option will be offered in other articles.     Solution: NCR Importer - View Import History... Read More
Overview of the Reports Menu
Added on Thu, Jul 26, 2012
Purpose: To describe the options available under the Reports menu along the top horizontal menu bar.  In-depth instruction on each option will be offered in other articles.     Solution: Sales - This... Read More
Overview of the Promotions Menu
Added on Thu, Jul 26, 2012
Purpose: To describe the options available under the Promotions menu on the top horizontal menu.  In-depth instruction on each option will be offered in other articles.   Solution: Catalog Price Rules - This... Read More
Changing Your Admin Panel Account Password
Added on Mon, Jun 11, 2012
Purpose:   To explain how to change your admin panel account password.   Solution: Select System (horizontal top menu) / My Account. Enter your new password in the New Password field. Re-enter your new password... Read More
Managing Roles, Permissions, and Users
Added on Thu, Aug 2, 2012
Purpose: To explain how to set up new rules, manage permissions, and add users.   Solution: When your NRO store is created, there is only one user, and that user is part of a group called Administrators. The administrator has access to... Read More
Overview of the Sales Menu
Added on Thu, Jul 26, 2012
Purpose: To describe the options available under the Sales menu on the top horizontal menu.   Solution: Orders  - This option is used to manage and manually create orders. You have all the same abilities... Read More
Creating a New Admin Panel User
Added on Wed, Jun 13, 2012
Purpose: To explain how to create a new NRO Admin Panel user.   Solution: Select System (horizontal top menu) / Permissions / Users. Click Add New User. Fill out the user's information on the User Info tab (to the left)... Read More
Setting Up RSS Feeds
Added on Fri, May 18, 2012
Overview: This article will explain what an RSS feed is and how you can activate it for your store.   What is an RSS Feed An RSS feed is a family of formats used to publish frequently updated works. This includes: news, ... Read More
Turning On Stock Email Notifications
Added on Thu, May 17, 2012
Overview: To explain how to turn on email notifications when your stock levels get low.   Stock Level Notification NRO / System / Configuration / Catalog - Inventory Select System (horizontal top menu) / Configuration. ... Read More
Increasing the Session Lifetime (the Time it Takes before Automatic Log Out)
Added on Wed, Jun 13, 2012
Purpose: To increase the session lifetime in NRO Admin Panel so you can stay logged in longer (or shorter) before you are automatically logged out.   Solution: Select System (horizontal top menu) / Configuration. Go to the... Read More
Setting Up Your Store Hierarchy
Added on Mon, Jul 23, 2012
If you have planned your store hierarchy and set up the appropriate root categories, you are ready to set up your store hierarchy.    Purpose: To explain how to set up your store hierarchy.   Solution: From the horizontal top... Read More
Defining Your Web Store Email Addresses
Added on Tue, May 22, 2012
Purpose: To explain how to specify email addresses and contact names to be used when sending emails to customers upon registration and at all steps of the order lifecycle.    Solution: Select System (horizontal top menu) ... Read More
Setting up Two Factor Authentication
Added on Mon, Jun 5, 2017
As part of our ongoing effort to ensure the safety and security of your site and customers, we will be introducing Two Factor Authentication to your Admin login forms. Please follow the steps below to configure the Google Authenticator or WinAuth... Read More
Overview of the CMS Menu
Added on Thu, Jul 26, 2012
Purpose: To describe the options available under the CMS (Content Management System) menu on the top horizontal menu.  In-depth instruction on each option will be offered in other articles.     Solution: Pages -... Read More
Google Analytics
Added on Fri, Sep 11, 2015
Summary: Google Analytics is a free service offered by Google that tracks and reports website traffic. Solution: Google Analytics' shows high-level data for the casual user, and more in-depth data further into the report set... Read More
Overview of the Catalog Menu
Added on Thu, Jul 26, 2012
Purpose: To describe the options available under the Catalog menu on the top horizontal menu.    Solution: Manage Products - This option allows to manage your product catalog.  You can create simple and... Read More
Adding Custom Options on the Product Level
Added on Fri, Aug 23, 2013
Overview: This article will discuss how to add custom options to products via the NRO admin panel.   Adding Custom Options Custom options in NRO allow a merchant to add small extras on the item level. For this example, an option for a... Read More
Changing Your Store’s Name
Added on Tue, May 22, 2012
Purpose: To explain how to change the name of your store.    Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More
Adding Terms and Conditions
Added on Wed, May 30, 2012
Purpose:   To explain how to set up terms and conditions.   Solution:   Enabling Terms and Conditions Select System (top horizontal menu) / Configuration. Go to the Sales section, and then click on the ... Read More
Changing the Default Startup Page in the NRO Admin Panel
Added on Thu, May 17, 2012
Overview: To explain how to change the default startup page you see when you log into your NRO Admin site.   Default Startup Page System / Configuration / Advanced - Admin   Select System (horizontal top menu) / Configuration. ... Read More
Editing the About Us Page
Added on Fri, Jul 6, 2012
Purpose: This article details how to edit the About Us page content that is accessible through the NRO storefront.   Solution: Select CMS (horizontal top menu) / Pages. Click on the the page titled, "About Us." Click the... Read More
Changing the Store Contact Address
Added on Wed, May 23, 2012
Purpose: To explain how to change the store contact address.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More
How do I suppress an item price until checkout when using Manufacturer’s Minimum Advertised Pricing (MAP)?
Added on Tue, Sep 11, 2012
Purpose: To explain how not show selling price until the item is added to the cart when using Manufacturer's Minimum Advertised Pricing (MAP).   Solution: Select Catalog (horizontal top menu) / Manage Products. To locate the... Read More
Ratings and Reviews
Added on Thu, Oct 4, 2012
Purpose: To explain how to manage and add Product Ratings and Reviews.   The Product Rating system allows you to customize rating categories by which your customers can rate products when they create product reviews.  By default, NRO... Read More
Using Search Terms
Added on Wed, Jan 20, 2016
Summary: This article will discuss how to view, modify and make use of search terms and related options. Solution: The Search Terms feature in NRO can be used to guide the customer, correct errors, and improve search results. This... Read More
Rich Formatting Editor FAQ
Added on Wed, Sep 12, 2012
Purpose: To answer the most Frequently Asked Questions, in regards to the WYSIWYG editors available throughout the NRO Admin Panel.   Solution: What is the Rich Formatting Editor? This is the Web-page editing tool that comes up... Read More
How do I add more columns to the manage products view?
Added on Tue, Sep 11, 2012
Purpose: To explain how to add more of the general item information columns to the Manage Products view.   Solution: From the NRO Admin Panel, go to System (horizontal top menu) / Configuration / NCR Retail Online section /... Read More
Using Attributes for Price Rules
Added on Thu, May 9, 2013
Overview: To show you how you can use your attributes, such as SKU, in your shopping cart or catalog price rules.   Activating Attributes for Price Rules NRO / Catalog / Attributes / Manage Attributes   In your NRO Admin... Read More
Configuring Status Emails Sent to Customers
Added on Wed, May 23, 2012
Purpose:   To explain how to configure the email addresses used to send emails to confirm orders, invoices, shipments, or credit memos to both registered customers and store guests.   Solution: Browse to System (horizontal... Read More
How do I suppress the A/R Charge credit limit from displaying on the customer’s dashboard?
Added on Tue, Jul 21, 2015
Summary: By default, the available credit limit displays on the account dashboard for A/R Charge customers.  Use the steps below to hide or suppress this information.     Solution: Log into the NRO Admin Panel and... Read More
Advanced Category Information
Added on Thu, Dec 20, 2012
Working with Category Screen in NRO NRO: Category / Manage Categories   General Information tab   The general information tab defines your category. Information such as Name, URL Key, and Image will be uploaded from NCR... Read More
Getting Social with NRO
Added on Fri, Oct 5, 2012
Purpose: To explain how to include social media "likes" on item pages.   Solution:Social media is an important part of marketing your store and NRO has an easy convenient way for you to do so. go to www.addthis.com. find the... Read More
Pixlr Image Editor and AjaXplorer
Added on Thu, Aug 22, 2013
Overview: This article will provide a brief overview of the Pixlr Image Editor available through the Ajax Explorer (Images and Other File). Accessing Pixlr Pixlr offers very basic image editing options via the Ajax Explorer in the NRO admin... Read More
Changing Display Labels throughout your Storefront
Added on Fri, Jun 14, 2013
Overview: To show you how to use inline transaltion to change some of the labels on your NRO store.   Activating Inline Translation NRO / System / Configuration / NCR Retail Online - Translation     Browse to the above... Read More
Why are there so many more items in the NRO Admin Panel than in Counterpoint?
Added on Fri, Feb 22, 2013
Purpose: To explain why there seem to be more items visible in the NRO Admin Panel than in Counterpoint, and how to filter the results to a manageable product list. For each item that has either grid options or alternate units, you’ll... Read More
Enabling or Disabling Charts on the Dashboard
Added on Tue, Jun 5, 2012
Purpose:   To explain how to enable or disable Charts on the Dashboard.   Solution: Select System (horizontal top menu) / Configuration. Go to the Advanced section, and then click on the Admin tab. Expand the Dashboard... Read More
What are Widgets?
Added on Thu, Oct 4, 2012
Summary: What are Widgets?      Solution: Widgets are front-end (storefront) blocks with a predefined set of configuration options. These configuration options are displayed in a special edit form in the NRO Admin... Read More
Should I open the NRO Admin Panel in two browser windows at one time?
Added on Wed, Sep 19, 2012
Purpose: To explain how whether or not two web browsers should be open, while working in the NRO Admin Panel.   Solution: To prevent odd behavior or data loss, it's not advisable to open the NRO Admin Panel in multiple... Read More
Changing the Time Zone at Your Website
Added on Wed, May 23, 2012
Purpose: To explain how to change the time zone at your website.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Locale... Read More
Adding additional scripts to NRO
Added on Mon, Mar 18, 2013
Purpose: To explain how to setup additional scripts for NRO that do not require order-specific information.   Solution:   NRO (Magento) already supports ecommerce tracking for Google Analytics, but does not provide anything... Read More
Default NRO CMS Static Blocks
Added on Fri, Oct 5, 2012
Purpose: To provide merchants with the default HTML code and settings for the CMS Static Blocks that come as defaults in Magento and the Celebrity theme. TIP:Only fields that have values will be included in this document. Blank fields will not be... Read More
Understanding the Dashboard
Added on Thu, Jul 26, 2012
Purpose: To explain how to use and understand the Dashboard on the admin panel.   Solution: By default, the Dashboard is the primary page viewed when you log into the admin panel as an administrator. The Dashboard gives a quick... Read More
Setting Up Matrix Rates
Added on Thu, Mar 21, 2013
Overview: To explain how to set up matrix rates as a shipping option in NRO. Matrix Rates allow you to set up flat rate shipping for multiple shipping methods. There are 3 types (conditions) of information you can use to regulate your shipping.... Read More
Default NRO CMS Pages
Added on Fri, Oct 5, 2012
Purpose: To provide merchants with the default HTML code and default settings for the CMS pages that come as defaults in Magento and the Celebrity theme.  TIP: Only fields that have values will be included in this document. Blank fields... Read More
Add Credit Memos to an Invoiced Order
Added on Tue, May 29, 2012
Summary: To explain how to add credit memos to invoiced orders by applying a full, partial, or partial payment refund. Solution: WARNING: Most merchants will be using validated returns in Counterpoint at this time to process... Read More
NCR Secure Pay Setup
Added on Sat, Sep 29, 2012
Overview: What you need to sign-up for Secure Pay, where to go to sign-up, and Configuring NRO for credit card processing. This article will walk you through gathering information and how to sign up for NCR Secure Pay and how to configure your... Read More
Configuring PayPal in your store
Added on Mon, Mar 18, 2013
Overview To walk you through the setup process of Paypal in NRO. **IMPORTANT: NRO has been tested and supports PayPal Standard and Express. Although the Payments Advanced and Payments Pro panels are available, they have not been fully tested... Read More