Purpose:

This article is about Frequently Asked Questions about Orders.

Solution:

How do I handle NRO orders after import into Counterpoint?
Once NRO orders are imported into NCR Counterpoint, they are processed much the same as manually-entered orders.

Where do I find NRO orders after import into Counterpoint?
Point of Sale > Tickets > Touchscreen or

Point of Sale > Ticket > Ticket Entry or

Point of Sale > Order Management.

The interface chosen to process orders is up to the merchant.

Can I change an order after it has been imported into Counterpoint?
Yes, versions of 8.4.x and up support the ability to add and edit lines on ecommerce orders.  Previous versions of NRO Counterpoint will allow you to edit orders, but you can't add lines to ecommerce orders.

Is it possible to re-export an Export Batch from NRO?
There really is no need to re-export an order batch from NRO. If import errors into Counterpoint do occur, a file is created called CPOLTOCP.ERR. This file contains all of the order and customer information that didn't successfully import, the first time.  If that file exists, that means previous import errors occurred.

When import errors occur, you should go to System / Views / Events, in Counterpoint. Find the Ecommerce Import log that corresponds with the import attempt. Inside the log is the details of the import process, which will include why the order was rejected. After resolving the reason for the errors, the file exactly named CPOLTOCP.ERR should be renamed back to CPOLTOCP.txt. Now, the file is ready for import.

Is it possible to delete bogus orders from NRO?
Although orders can be deleted from Counterpoint after import, they cannot be deleted from NRO.