We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.

Next Steps

As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.

NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .

We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.

We appreciate your business and look forward to taking this next, innovative step together.

Recommended eCommerce Solutions

Solution Cost Platform Additional Notes
Commerce5
  • Upfront: Starts at $2500**
  • Monthly: Starts at $495.00 plus hosting
Magento Most tightly integrated with Counterpoint and offers the most advanced features
CP Magento
  • Upfront: Starts at $2,500**
  • Monthly: Starts at $200.00 including hosting
Magento Integrated with Counterpoint and offers features similar to NRO
CP Shop
  • Upfront: Starts at $999**
  • Monthly: Starts at $125.00 plus hosting
Woo Commerce Catalog, Inventory, and Orders are integrated with Counterpoint

Choosing a Hosting Provider for Your Magento or WooCommerce Store

Moving from a legacy retail commerce system to Magento or WooCommerce involves more than transferring products and customer accounts. The hosting environment becomes part of the store’s daily operations, affecting page speed, checkout reliability, inventory updates, security, and the ability to handle seasonal demand.

This decision is especially important for retailers transitioning after the discontinuation of NCR Retail Online. A suitable host can support a smoother migration while giving the new store enough flexibility to connect with point-of-sale tools, payment gateways, marketing platforms, shipping services, and business management software.

Magento and WooCommerce can both support serious ecommerce operations, but they have different technical requirements. The best provider is not necessarily the cheapest package or the host with the most storage. It is the provider that matches your platform, catalog size, transaction volume, operational workflow, and long-term growth plans.

Match Hosting To Your Commerce Platform

WooCommerce runs within WordPress, so its hosting needs include a properly configured PHP environment, a reliable database, strong caching, and compatibility with WordPress plugins. A small catalog may perform well on managed WordPress hosting, while a store with thousands of products, frequent inventory changes, or multiple integrations may require a more powerful virtual private server.

Magento, now commonly associated with Adobe Commerce and Magento Open Source, generally demands more server resources. It uses a complex application structure and benefits from optimized PHP workers, Elasticsearch or OpenSearch support, advanced caching, and an experienced technical team. Entry-level shared hosting often creates performance and maintenance problems for Magento stores.

Before comparing providers, document your current and expected workload. Include the number of SKUs, product variations, daily visitors, concurrent shoppers, order volume, image sizes, API connections, and promotional peaks. Hosting should be selected around real operating conditions rather than a generic “unlimited” plan.

Evaluate Performance And Scalability

Store speed affects product discovery, mobile usability, and completed purchases. Look for hosts that use modern server hardware, NVMe storage, HTTP/2 or HTTP/3, a content delivery network, and effective object or page caching. These features reduce the time required to deliver catalog pages and checkout resources.

Ask how the provider handles traffic increases. A store may operate normally most of the year and then experience several times its typical traffic during holidays or promotions. Scalable cloud hosting, adjustable CPU and memory resources, and load-balancing options can prevent a campaign from becoming a technical incident.

Performance also depends on configuration. A fast server cannot compensate for oversized images, inefficient extensions, a poorly indexed database, or excessive third-party scripts. Choose a host that can help identify application-level bottlenecks instead of treating every issue as a reason to purchase a larger plan.

Protect Payments, Customer Data, And Store Access

Ecommerce hosting must protect customer details, administrator accounts, order records, and payment-related data. At a minimum, expect free SSL certificates, firewall protection, malware scanning, secure account controls, and timely operating system and software updates. Two-factor authentication for hosting and store administration should be available.

Backups deserve close attention. Confirm how frequently backups run, how long they are retained, where they are stored, and whether restoration is included in the service. A backup that cannot be restored quickly is of limited value. Ask whether databases, uploaded media, configuration files, and customized themes are all included.

Security responsibilities are shared. The hosting provider protects the infrastructure, but store owners must update Magento, WordPress, WooCommerce, extensions, themes, and administrative credentials. A managed provider can reduce the workload by testing updates, monitoring suspicious activity, and helping isolate compromised files.

Compare Managed And Self-Managed Options

Managed hosting typically includes platform-specific configuration, monitoring, automated backups, caching, staging environments, and technical support. It costs more than a basic server, but the additional service can be worthwhile for retailers without an in-house developer or infrastructure specialist.

Self-managed cloud or virtual server hosting offers greater control over software versions, server settings, deployment processes, and custom integrations. It can provide excellent value for a capable technical team. However, the business becomes responsible for patching, monitoring, backup verification, incident response, and performance tuning.

The right balance depends on operational priorities. A retailer focused on merchandising and customer service may benefit from a managed environment. An agency or development team managing several stores may prefer configurable infrastructure. Review the provider’s service-level agreement, support hours, escalation process, and response commitments before signing up.

Hosting characteristic Magento store WooCommerce store What to verify
Server resources Higher CPU and memory needs are common Varies from modest to substantial Dedicated resources and upgrade paths
Caching Full-page, object, and application caching are valuable Page and object caching improve WordPress performance Supported caching technologies
Database capacity Important for large catalogs and complex queries Important as orders, plugins, and variations increase Database limits and optimization support
Staging Useful for testing releases and extensions Essential for plugin and theme updates One-click staging and deployment tools
Technical support Magento experience is highly valuable WordPress and WooCommerce expertise is essential Platform-specific response capability
Scaling Often needed for traffic and catalog growth Useful for campaigns and seasonal demand Vertical and horizontal scaling options
Security Requires careful patching and monitoring Requires WordPress, plugin, and account protection WAF, backups, malware detection, and MFA

Plan The Migration Before Selecting A Host

A host should support your transition process, not simply provide a place to upload files. Review the migration tools, staging options, database import limits, DNS assistance, and temporary domain support. A staging copy allows the team to validate products, categories, pricing, tax rules, images, checkout settings, and integrations before changing the live domain.

Product information often requires cleanup during migration. Exported files may contain inconsistent attributes, obsolete SKUs, duplicate images, or fields that do not map directly to Magento or WooCommerce. A detailed product data export guide can help organize the source data before importing it into the new catalog.

Plan for redirects and search visibility as well. Preserve important URLs where possible, create 301 redirects for changed addresses, submit the updated sitemap, and monitor errors after launch. Keep the former store available in a restricted or read-only state until order history, customer service records, and reporting requirements have been checked.

Support Integrations And Retail Operations

A modern store may need to exchange information with inventory management, point-of-sale software, accounting systems, fulfillment providers, email marketing tools, and customer service applications. Hosting must provide dependable cron jobs, API access, outbound email support, suitable PHP versions, and enough processing capacity for synchronization tasks.

Email delivery is frequently overlooked. Shared mail servers can create delivery problems, while poorly configured DNS can reduce trust in transactional messages. Use authenticated sending through a reputable email service and confirm support for SPF, DKIM, and DMARC. Retailers rebuilding their marketing workflow can review email marketing integration as part of the broader platform transition.

Also consider operational visibility. Monitoring should cover uptime, response times, failed cron jobs, queue backlogs, storage usage, and unusual traffic. These signals can reveal a failed stock update or payment integration before it affects a large number of customers.

Use A Practical Hosting Selection Checklist

Shortlist providers only after gathering technical requirements from merchandising, operations, marketing, finance, and development teams. A hosting decision made by one department can overlook essential needs such as inventory synchronization, reporting access, or campaign traffic.

Use the following criteria when comparing plans:

  • Confirm platform compatibility, supported PHP versions, database technology, and required search services.
  • Check guaranteed resources, scaling procedures, uptime commitments, and peak-season capacity.
  • Verify automated backups, restoration testing, staging environments, security monitoring, and access controls.
  • Review support expertise, response times, migration assistance, and emergency escalation.
  • Calculate the complete cost, including SSL, CDN usage, backups, premium support, licenses, and future upgrades.

Read the renewal terms carefully. Introductory pricing can conceal higher renewal rates, paid migrations, limits on CPU usage, or charges for backup storage. A transparent provider should explain what happens when the store exceeds resource limits and how quickly additional capacity can be enabled.

Build For The Next Retail Season

Hosting should support the store you expect to operate, not just the store you are launching today. Forecast catalog expansion, additional sales channels, new fulfillment regions, higher order volume, and more sophisticated personalization. A provider with clear upgrade paths can prevent an expensive replatforming exercise later.

Set performance baselines before launch, including average response time, checkout duration, database load, and successful synchronization rates. Test realistic traffic in a staging environment, particularly during imports, promotions, and bulk price updates. After launch, review these measurements monthly and investigate gradual deterioration before customers report it.

The broader NCR Retail Online platform transition also offers an opportunity to simplify the technology stack. Remove unused extensions, consolidate duplicate services, document ownership of integrations, and establish a clear procedure for updates and incident response. A leaner store is easier to secure, monitor, and improve.

Select a hosting provider that combines dependable infrastructure with practical ecommerce expertise, then test its promises before the live cutover. With the right environment, Magento or WooCommerce can provide a stable foundation for synchronized inventory, responsive shopping experiences, and sustainable retail growth. Begin by documenting your store’s requirements, obtain comparable proposals, and schedule a staging migration before moving customer traffic.

After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.