We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
PostsSetting up backorder notifications for Counterpoint-managed inventory A backorder notification gives customers a clear update when an item is temporarily unavailable, while giving staff a controlled way to manage incoming stock.… Handling layaway and hold orders after NCR Retail Online shutdown Lay-by has long been woven into the shopping habits of Australian consumers, particularly around major sales events like EOFY, Click Frenzy, and the Boxing Day… Moving future-dated discounts from NCR Retail Online When an online shop is moved away from NCR Retail Online, promotional pricing deserves more attention than a simple product export. A standard price can be… Rebuilding Advanced Ecommerce Search After NCR Retail Online When NCR Retail Online is discontinued, replacing the storefront is only part of the migration. Customers also lose familiar product discovery tools: category… Avoiding Duplicate SKUs When Importing NCR’s Catalog into WooCommerce Moving a catalogue from NCR Retail Online into WooCommerce can look like a straightforward export-and-import job. In practice, product identifiers often carry… How to Set Up Customer-Specific Pricing in Magento for B2B Accounts B2B buyers rarely expect every organisation to pay the same amount. A hospitality group ordering cartons of supplies, a trade customer buying electrical… Managing Shipping Integrations After NCR Retail Online Shipping carrier connections sit at the centre of an online retail operation. They pass order details to fulfilment teams, request labels, return tracking… Syncing Counterpoint purchase orders with an online storefront A reliable connection between Counterpoint and an ecommerce website keeps purchasing, stock control and online sales working from the same information. When a… Recreating NCR’s Quick-Add Order Workflow for Wholesale Customers Wholesale buyers need a faster path than a standard retail checkout. They often know product codes, pack sizes, negotiated prices and delivery requirements… Managing customer feedback after an ecommerce platform switch Changing an ecommerce platform can improve stock control, checkout performance and day-to-day automation, yet customer sentiment may become harder to manage… |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.