We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
PostsTransitioning Your POS Data into a New Online Store Architecture When a retail platform reaches the end of its life, the real work begins behind the scenes. Point-of-sale data holds years of customer behaviour, stock… Handling Time Zone Differences in Counterpoint and Ecommerce Sync When a Sydney boutique receives an online order placed at 11pm by a customer in Perth, the timestamps in Counterpoint and the ecommerce storefront can disagree… Importing NCR Product Descriptions and Specs into Magento Without Losing Data When NCR announced that Retail Online was being discontinued, many Australian retailers faced the reality of moving years of carefully written product copy and… Rebuilding Abandoned Cart Emails After Moving Off NCR Retail Online When NCR announced that its Retail Online platform was being discontinued, thousands of Australian retailers suddenly faced a familiar scramble: how to rebuild… Australian Retailers Handle US Sales Tax Across States Running an online store from Brisbane or Melbourne into the United States opens up a massive customer base, but it also drags Australian retailers into one of… ing Amazon-style marketplaces after the end of NCR Retail Online Australian retailers who relied on NCR Retail Online to tie their tills to a web storefront now face an empty dashboard and a hard decision. The product has… Managing min and max reorder points in a Counterpoint-connected store Running a retail operation in Australia means juggling supplier lead times that vary wildly depending on whether a warehouse sits in Sydney, Perth, or… Migrating User Permissions Without Recreating Every Account When retailers retire one ecommerce platform and adopt another, the technical focus usually lands on products, pricing, and stock. User permissions sit quietly… Getting your new storefront live on Google Shopping When the curtains came down on NCR Retail Online, plenty of Aussie retailers found themselves shifting their storefronts onto platforms like Magento or… How to Run Old and New Retail Systems Together During Migration When NCR announced that NCR Retail Online was being discontinued, retailers across Australia suddenly faced a decision they had not budgeted time for. Whether… |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.