We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
PostsWhat to do with old NCR customer reviews and ratings When NCR Retail Online was discontinued, merchants had to move their storefronts and operational data to alternative platforms such as Magento or WooCommerce.… How to set up automated reordering in WooCommerce after NCR When NCR Retail Online was discontinued, many retailers moved their online operations to WooCommerce through NCR Counterpoint partners. That change can… Migrating From NCR Retail Online To Headless Commerce Solutions The discontinuation of NCR Retail Online creates a practical deadline for merchants that depend on connected ecommerce, retail inventory, and point-of-sale… Why an inventory audit should come before platform migration Moving an online store to a new ecommerce platform is often treated as a technology project. In practice, it is equally a data project. Products, quantities,… Rebuilding automated retail workflows after NCR Retail Online When NCR Retail Online was discontinued, retailers lost more than a storefront connection. They also had to replace the background processes that moved product… A Practical Path from NCR Retail Online to a Modern CMS Migrating your content management approach from NCR requires more than copying product descriptions into a new storefront. NCR Retail Online connected… How to handle back-in-stock notifications after platform migration When an ecommerce platform changes, product availability alerts can be easy to overlook. Catalog data may migrate successfully while notification… Data mapping strategies for moving orders from NCR to WooCommerce Moving order history from NCR Retail Online or an NCR-connected retail system into WooCommerce is more involved than exporting a spreadsheet and importing it… How to Train Your Team on Magento’s Admin Interface After NCR Moving from NCR Retail Online or an NCR Counterpoint-connected ecommerce setup to Magento changes how employees manage products, orders, customers, and online… What an NCR Counterpoint partner does during migration When NCR Retail Online was discontinued, retailers using the platform faced more than a simple change of software. Their online catalog, product data, customer… |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.