We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
PostsConfiguring Store Pickup Options in WooCommerce with Counterpoint Locations For Australian merchants moving away from NCR Retail Online, rebuilding the pickup experience inside a modern storefront is one of the most practical first… How to migrate blog content or editorial pages from NCR Retail Online NCR Retail Online connected ecommerce storefronts with inventory, retail operations and business management tools, but the product has been discontinued.… Setting up Magento stock alerts around NCR thresholds Moving from NCR Retail Online to Magento involves more than importing products and customer records. Stock warnings also need to preserve the operating rules… Safely Handling NCR's Stored Payment Tokens Before Shutdown Retailers across Melbourne, Brisbane, and the regional centres of New South Wales who built their ecommerce presence on NCR Retail Online now face a hard… Recurring order options when your old platform shuts down When NCR announced the retirement of its retail ecommerce suite, many Australian merchants who relied on automated repeat-order workflows suddenly faced a… Counterpoint's Item Master File to Build Cleaner Category Trees Online When NCR announced the sunset of NCR Retail Online, retailers across Sydney, Melbourne, Brisbane, and Perth had to rethink how their back-office data flowed… Preserving Link Equity When Migrating NCR Retail Online URLs NCR Retail Online served Australian retailers for years, syncing stock between bricks-and-mortar stores in Sydney, Melbourne and Brisbane and their ecommerce… Dealing With Bundled Products After NCR Retail Online The discontinuation of NCR Retail Online left many Australian merchants staring at spreadsheets of bundled SKUs with no clear path forward. Gift sets,… How to automate daily product feeds from Counterpoint to your new store When NCR announced that Retail Online was being discontinued, thousands of Australian retailers suddenly found themselves staring down a barrel of stock chaos.… Mapping Tax Categories from NCR to Magento Without Losing Exemptions Moving from NCR Retail Online to Magento involves more than transferring product names, prices and stock quantities. Tax categories often contain the… |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.