We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.

Next Steps

As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.

NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .

We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.

We appreciate your business and look forward to taking this next, innovative step together.

Recommended eCommerce Solutions

Solution Cost Platform Additional Notes
Commerce5
  • Upfront: Starts at $2500**
  • Monthly: Starts at $495.00 plus hosting
Magento Most tightly integrated with Counterpoint and offers the most advanced features
CP Magento
  • Upfront: Starts at $2,500**
  • Monthly: Starts at $200.00 including hosting
Magento Integrated with Counterpoint and offers features similar to NRO
CP Shop
  • Upfront: Starts at $999**
  • Monthly: Starts at $125.00 plus hosting
Woo Commerce Catalog, Inventory, and Orders are integrated with Counterpoint

How to migrate blog content or editorial pages from NCR Retail Online

NCR Retail Online connected ecommerce storefronts with inventory, retail operations and business management tools, but the product has been discontinued. Retailers moving away from the platform must protect more than product records and customer accounts: blog posts, buying guides, campaign pages, FAQs and other editorial content can carry valuable search visibility and customer trust.

A successful migration transfers the meaning, structure and usefulness of that content into a replacement platform. Magento and WooCommerce are common destinations supported through NCR Counterpoint partners, although the right choice depends on catalogue size, integrations, publishing needs and internal resources. The process should be treated as a content project as well as a technical changeover.

Content or migration concern What to capture from NCR Retail Online Suitable destination approach
Blog posts Title, author, date, body, images, categories, tags and metadata WordPress, Magento blog extension or a connected CMS
Editorial landing pages Headings, copy, links, banners, calls to action and page templates CMS pages or reusable content blocks
Search performance Existing URLs, canonical tags, rankings and backlinks Equivalent URLs with permanent redirects
Media assets Original files, alt text, captions and usage rights Compressed, organised media library
Commerce references Product links, prices, stock messages and category paths Updated links connected to the new catalogue

Audit the existing editorial library

Begin with a complete inventory rather than copying pages one at a time. Export whatever NCR Retail Online provides, then supplement it with a crawl of the live site and a review of analytics, Search Console data and backlink reports. Record each URL, page type, title, word count, publication date, author, image references, internal links and current performance.

Separate useful editorial material from outdated retail copy. A seasonal gift guide may deserve a refreshed version, while a discontinued promotion may need to be redirected or retired. For instance, a page such as gift category example can reveal the structure of a campaign landing page, including price-based navigation, product links and merchandising language that should be preserved or deliberately replaced.

Assess Australian market details during the audit. Check whether pages mention Australian dollars, GST-inclusive pricing, delivery to Sydney, Melbourne, Brisbane or regional areas, and local shopping periods such as the end-of-financial-year sales period. Content that refers to outdated shipping rules or overseas tax assumptions should be marked for editing rather than migrated unchanged.

Export text, media and page relationships

The safest workflow uses a structured export wherever possible. Request database or content exports from the implementation partner, and save a separate copy of the live site’s HTML, images, PDFs and downloadable guides. A spreadsheet or CSV file can act as the migration register, with one row per post or page and columns for source URL, destination URL, content owner, status and redirect requirement.

Do not treat the visible article text as the complete record. Capture heading levels, lists, tables, embedded videos, captions, alt text, author information, publish and update dates, meta descriptions, canonical URLs and related-content links. Images should be downloaded at their original quality, checked for licensing, renamed sensibly and compressed before uploading to the new platform.

Editorial pages often contain links to products or categories that change during the store migration. A page such as dining page example may include internal paths, promotional modules and navigation elements that do not translate directly to Magento or WooCommerce. Preserve the underlying customer intent, then connect the copy to the new catalogue and category hierarchy.

Map the content to the replacement platform

Create a destination model before importing anything. Decide whether blog posts will live in a native Magento extension, WordPress connected to the store, WooCommerce content, or another CMS used by the NCR Counterpoint partner. Define fields for title, slug, excerpt, body, author, date, featured image, categories, tags and SEO metadata so every record has a consistent home.

Map old page types to new templates. A long-form buying guide may use an editorial article template, while a seasonal collection may require a landing page with product blocks. Avoid placing every item into a generic rich-text field if the old site used structured sections. Reusable content blocks make it easier to update delivery notices, store information and promotional banners across the Australian storefront.

Rewrite URLs carefully. Keep a recognisable slug when it remains accurate, but remove obsolete folders, tracking parameters and platform-specific paths. Prepare a source-to-destination mapping file before launch. Every retired URL that has a relevant successor should receive a server-side 301 redirect; pages with no useful replacement should return an appropriate 410 status or be redirected to a genuinely related parent page.

Rebuild content for usability and search

Migration is an opportunity to improve readability without erasing the original page’s value. Retain useful facts, expert advice and established terminology, while removing duplicate introductions, expired offers and references to the NCR Retail Online interface. Break dense copy into meaningful headings, short paragraphs, descriptive lists and accessible links.

Review every commercial reference after the product catalogue is imported. Product names, availability statements, sizes, delivery charges and returns information can become inaccurate during a platform change. Australian shoppers commonly expect clear AUD pricing, GST treatment, delivery estimates and distinctions between metropolitan and regional fulfilment, so those details should be easy to find on relevant editorial pages.

Optimise images and accessibility as part of the rebuild. Use descriptive alternative text, meaningful captions and responsive formats, and avoid embedding text inside images where possible. Check that links make sense when read out of context, headings follow a logical hierarchy and colour contrast meets accessibility expectations. Preserve authorship and update dates where they help establish credibility, particularly for advice-led content.

Test redirects, performance and publishing controls

Run the new site in a private staging environment before changing DNS or making the replacement storefront public. Test imported posts on phones, tablets and desktop screens, and inspect every template for broken images, missing formatting, empty fields and incorrect links. Crawl both the staging site and the redirect list to identify loops, chains, soft 404s and accidental noindex directives.

Performance testing should cover Australian visitors as well as administrators working from store or office networks. Measure page weight, image loading, checkout-adjacent links and response times from locations such as Sydney and Perth. A local bandwidth check can help distinguish a slow page from a local network problem when staff are reviewing the migrated content.

Before launch, verify XML sitemaps, robots.txt, canonical tags, structured data, analytics, consent settings and Search Console ownership. Ask editors to publish a test article, edit an existing page, replace an image and restore an earlier revision. Confirm that approval workflows, user permissions and scheduled publishing behave as expected in the selected Magento, WooCommerce or connected CMS environment.

After launch, monitor organic traffic, indexed pages, 404 reports, referral links and engagement by content type for several weeks. Keep the old export, media archive, redirect map and migration log in controlled storage, even after the former storefront is shut down. The practical takeaway is to treat each editorial URL as a business asset: catalogue it, map it to a purposeful destination, redirect it correctly and test it with real Australian customer journeys before retiring the NCR Retail Online site.

After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.