We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
PostsManaging pending orders during an NCR to Magento migration Moving from NCR Retail Online to Magento requires more than transferring products and customer accounts. Orders that are awaiting payment, allocation,… Migrating your domain name and DNS settings away from NCR Moving away from NCR Retail Online involves more than choosing a new ecommerce platform. Your domain name, DNS records, email services, SSL certificates,… What to look for in an ecommerce agency for NCR migration support The discontinuation of NCR Retail Online has made platform planning a business priority for retailers that once relied on NCR for online selling, inventory… Integrating Loyalty Programs with WooCommerce After NCR The discontinuation of NCR Retail Online has made loyalty management a central part of many retailers’ platform transition. Moving an online store to… Planning a future-ready ecommerce architecture after NCR When a retail ecommerce platform is discontinued, the urgent task is not simply choosing a replacement storefront. The larger project is to redesign the system… How to maintain product search functionality during a platform switch Changing an ecommerce platform affects far more than the checkout and product catalog. Search is one of the first tools customers use to find an item, compare… Understanding migration costs for small retailers leaving NCR NCR Retail Online helped small and midsize merchants connect ecommerce storefronts with retail inventory, point-of-sale data, and business management tools.… How to create a backup of your entire NCR Retail Online site Creating a backup of your entire NCR Retail Online site requires more than downloading a product catalog. A dependable archive should preserve the store’s… Migrating From NCR To Magento With Gift Cards And Store Credit When NCR Retail Online was discontinued, retailers using its ecommerce tools had to move their online operations to another platform. Magento, now available as… What NCR Users Should Know About Cart Recovery Features Cart recovery is the set of tools and processes used to reconnect with shoppers who add products to a basket but leave before completing payment. For retailers… |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.