We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
PostsBuilding a Custom Dashboard for Counterpoint and WooCommerce Data Retailers using Counterpoint and WooCommerce often have the information they need, but it is scattered across separate systems. Counterpoint may hold product… How to Reconcile Cash and Inventory After Leaving NCR Retail Online Moving away from NCR Retail Online changes more than the storefront customers see. Payment records, product codes, stock quantities, tax settings and… What to do with customer data after an ecommerce migration Moving an online shop to a new platform can feel complete once orders, customer accounts and stock records appear in the replacement system. Legally, however,… Automating Category Migration for Cleaner Ecommerce Taxonomies When an ecommerce catalogue moves from an older structure to a new platform, category names are rarely the only issue. Legacy departments may contain… How to Transfer SEO Meta Data from NCR Retail Online Moving away from NCR Retail Online involves more than copying product names and prices into a new ecommerce system. Search engine optimisation data, including… Why Checkout Abandonment Varies Across Ecommerce Platforms A shopper can add a product to cart with every intention of buying, then disappear before payment. This checkout abandonment affects revenue, marketing… How To Bet At Live Casino In Australia Live casino games bring real dealers, streamed tables, and immediate interaction to an online gambling room. Blackjack, roulette, baccarat, and game-show… Migrating NCR Retail Online Content to a Modern CMS When NCR Retail Online was discontinued, retailers had to move beyond transactional data and consider the future of their blog, buying guides, landing pages… Training Teams To Use Unified Order Lookup Tools Customer service teams work best when they can see the whole customer journey in one place. A unified order lookup tool brings together web orders, store… Building a Reliable Fallback for Failed Order Synchronisation A failed order sync can leave an online shop in an ambiguous state: the customer has paid, the ecommerce platform shows an order, but the point-of-sale or… |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.