We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
How to Transfer SEO Meta Data from NCR Retail OnlineMoving away from NCR Retail Online involves more than copying product names and prices into a new ecommerce system. Search engine optimisation data, including page titles, meta descriptions, headings, canonical URLs and image text, must travel with the catalogue so existing organic visibility has a chance to survive. NCR Retail Online has been discontinued, so retailers are generally transitioning to platforms such as Magento or WooCommerce with help from NCR Counterpoint partners. For an Australian business, the migration should also account for Australian dollars, GST display, suburb and postcode searches, local delivery expectations, and seasonal demand around events such as Boxing Day and end-of-financial-year sales. Audit The Existing StoreStart by creating a complete inventory of indexable URLs on the old storefront. Include product pages, category pages, brand collections, buying guides, blog posts, contact pages and important campaign landing pages. A crawler can discover many addresses, but compare its results with Google Search Console, analytics reports and the ecommerce catalogue to identify pages that receive visits or generate revenue. Record the current SEO title, meta description, H1 heading, canonical tag, robots directive and index status for each URL. Save the page’s visible name, SKU and primary category as well. If the old system is no longer accessible, use an existing XML sitemap, browser exports, cached files, screenshots and data held by your Counterpoint partner. Preserve the original URLs wherever practical instead of assuming that a new platform will create equivalent addresses. Pay particular attention to pages ranking for location-based searches such as “lighting store Melbourne” or “garden furniture Brisbane”. Australian retailers often have strong local visibility through suburb pages, store information and click-and-collect content, so these assets should be included in the audit rather than treated as secondary pages. Build A Metadata Mapping FileCreate a spreadsheet that maps every old URL to its new destination. Useful columns include old URL, new URL, page type, product ID, SKU, title, meta description, H1, canonical URL, redirect destination, image alt text and migration status. This mapping becomes the reference point for developers, content staff and the SEO specialist during testing. Titles should describe the actual product or category and place the most important phrase near the beginning. Meta descriptions should explain the offer in natural language, mention relevant selling points and encourage a useful click without repeating keywords. Avoid generating hundreds of identical descriptions with only a product code changed. A WooCommerce or Magento template can provide a fallback, but high-value pages deserve individually reviewed copy. Keep Australian spelling and buying language consistent. “Colour”, “favourite” and “organisation” may matter to brand voice, while prices should remain in AUD and delivery references should match the business’s real coverage. Do not promise next-day delivery to Perth if the operation only offers that service in Sydney and Melbourne. Export Metadata From The Old PlatformIf NCR Retail Online data can still be exported, request the product catalogue, category structure, page content and URL list in CSV or another structured format. Ask the implementation partner whether SEO fields are stored separately from product descriptions. In some systems, a standard product export may omit custom title tags, descriptions or redirects, making a second export necessary. Where direct export is unavailable, collect metadata through a controlled crawl of the live domain. Crawl before the DNS switch and save the HTML response, status code, title, description, canonical tag and headings. Pages blocked from crawling should be checked manually or retrieved from the site’s content management records. Do not rely exclusively on search engine snippets because Google may rewrite them and may not display the complete original description. Clean the export before importing it. Remove hidden HTML, duplicated line breaks, tracking parameters and accidental spreadsheet formatting. Check that character encoding preserves symbols such as the Australian dollar sign and accented brand names. Keep a read-only copy of the original file so a disputed title or missing description can be traced back to its source. Prepare Magento Or WooCommerce FieldsMagento and WooCommerce handle SEO data differently depending on the theme, extensions and development setup. Confirm the exact destination field for each item before importing. A product title may populate the visible heading, while an SEO extension controls the title tag, meta description, robots directive and social sharing fields. Category metadata may live in a separate taxonomy screen. Map product IDs and SKUs carefully rather than matching records by name alone. Similar products may have slightly different colours, sizes or pack quantities, and a name-based import can place metadata on the wrong variant. Decide whether variants need their own indexable URLs or should consolidate signals on a parent product page through canonical tags. Use a small test batch first. Import several products, a category, a content page and an image, then inspect the rendered HTML in a browser or source viewer. Confirm that the intended title and description appear in the head section, that the H1 remains visible, and that a plugin has not added conflicting canonical or robots tags. Once the mapping works, process the larger catalogue. Preserve URLs And Internal LinksThe safest migration keeps established product and category slugs unchanged. When a URL must change, create a permanent server-side 301 redirect from the old address to the closest relevant new page. Redirecting every retired product to the homepage creates a poor user experience and gives search engines little topical context. Discontinued products may be better directed to a replacement item, a related category or a useful discontinued-products page. Update internal links in navigation menus, buying guides, blog articles, XML sitemaps and promotional banners. A page may retain its metadata yet lose ranking potential if its important internal references still point to old addresses. Check canonical tags after redirects so the new page identifies itself as the preferred URL rather than referencing the discontinued storefront. URL continuity also supports operational changes. If automated stock rules are being rebuilt, review the guidance on automated reordering so inventory messages and product availability remain aligned with the new catalogue. This matters for Australian businesses carrying seasonal lines, where an inaccurate availability message can affect both search trust and customer expectations. Coordinate Metadata With Store OperationsSEO copy must reflect what the new store can actually fulfil. A product page promising “available today” should connect to a reliable stock feed, and delivery wording should match warehouse cut-offs, regional freight times and click-and-collect rules. In Australia, a customer in Adelaide may have a very different delivery estimate from a customer in Sydney, so generic claims should be used carefully. Review structured data after migration. Product schema should contain the correct name, image, price, currency, availability and condition. Use AUD rather than allowing a plugin to default to US dollars, and check that sale prices do not remain active after a promotion ends. Business and local-business information should match the retailer’s real address, opening hours and phone number. Order processes can affect the quality of the storefront even when metadata is correct. Broken stock synchronisation, delayed confirmations or duplicate orders can cause products to be hidden or incorrectly marked unavailable. Before launch, verify the order fulfilment process across the new ecommerce platform, warehouse workflow and Counterpoint environment. Test Before And After LaunchSet up a staging review using representative pages rather than checking only the homepage. Test a popular product, a low-stock item, a category with filters, a location page, an article and a discontinued product. Inspect page source, rendered content, mobile layout, structured data, image alt attributes and internal links. Confirm that staging pages are blocked from indexing but that the production site will not retain the same block after launch. On launch day, compare response codes and redirect behaviour against the URL mapping file. Submit the new XML sitemap in Google Search Console and monitor coverage, crawl errors, indexing status, impressions and clicks. Watch analytics annotations closely so any traffic change can be compared with the exact migration date. Search performance may fluctuate while Google processes redirects and recrawls the new pages. Look for patterns rather than reacting to one day of data. A sudden increase in soft 404s, duplicate canonical warnings, excluded pages or missing product snippets needs prompt investigation. Also monitor phone calls, store visits and online orders because organic traffic is only one measure of a successful transfer. Maintain Search Signals After MigrationKeep the old domain and redirect rules active for as long as possible, ideally for at least a year and longer for valuable links. Review server logs for crawlers and users requesting obsolete NCR Retail Online URLs. New errors often reveal old links from suppliers, comparison sites or customer bookmarks that were not included in the initial crawl. Continue checking stock and availability messaging, especially for popular products. If the new system changes how waitlists or alerts operate, make sure unavailable pages still provide useful alternatives and retain appropriate metadata. Guidance on back-in-stock alerts can help connect customer notifications with the migrated catalogue without creating thin or duplicate pages. Schedule a review after two weeks, one month and three months. Compare rankings, organic landing pages, indexed URLs, conversion rates and revenue with the pre-migration baseline. Refresh titles and descriptions where search results show weak click-through rates, but avoid changing stable pages without evidence. The essential record is the relationship between each old URL, its new destination, its SEO fields and the operational data that supports its promises. A successful transfer preserves meaning as well as markup. Export every available field, map it deliberately to the new platform, protect valuable URLs with relevant redirects, and test the live HTML rather than trusting an import report. For Australian retailers, accurate AUD pricing, local delivery language, GST presentation and reliable stock information are part of that SEO quality. What readers should remember is simple: metadata survives a platform change only when it is treated as structured business data, not as an afterthought. |
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After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.