We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
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Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
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Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
Configuring Shopify-Like Checkout Buttons in WooCommerce After NCRThe retirement of NCR Retail Online has left many retailers reassessing how their online shops connect with stock control, payments and fulfilment. For businesses moving to WooCommerce through an NCR Counterpoint partner, the checkout deserves particular attention because it is where product browsing becomes a completed sale. Learn more about Yak Vibrati Khmarne Rishennya Dlya Televiziinogo Movlennya. A Shopify-style experience does not require moving to Shopify. WooCommerce can provide fast “Buy Now”, “Add to Cart” and express-payment buttons when the shop is configured with a suitable theme, reliable payment gateway and well-tested checkout flow. The aim is to reduce unnecessary steps without losing inventory accuracy or Australian tax and delivery requirements. The strongest setup treats the button as part of a wider retail system. It should reflect real stock, send the correct product data to the cart, handle GST in Australian dollars, support mobile customers and leave a clear order record for the connected business system. Moving From NCR To WooCommerceNCR Retail Online was built around the relationship between ecommerce and retail operations. After its discontinuation, the migration path may include WooCommerce or Magento, depending on the retailer’s catalogue, integrations and Counterpoint partner. A useful comparison of the two platforms is available for former NCR users, particularly when deciding how much control the new store should have over checkout behaviour. Before changing button layouts, map the existing sales process. Record which products are available online, how stock is reserved, whether orders are sent to a point-of-sale system, and which delivery or click-and-collect methods customers use. A button that bypasses the cart can create problems if it ignores minimum quantities, bundled products, back orders or store-specific inventory rules. WooCommerce should become the visible sales layer while the underlying systems remain the source of truth for stock and retail records. Confirm the synchronisation interval and failure alerts with the implementation partner. If a product sells in a Sydney shop and online at the same time, delayed stock updates can produce an attractive checkout experience that still accepts an order the business cannot fulfil. Choosing A Fast Checkout PatternThere are three common patterns. “Add to Cart” keeps the customer on the product page and works well for shoppers buying several items. “Buy Now” adds one product and takes the visitor directly to checkout. Express buttons, such as digital wallets or accelerated card payments, can complete payment in a compact overlay or hosted flow. For a small catalogue, a direct button beside the price may be enough. Larger stores should use a standard add-to-cart action as the primary control and present “Buy Now” as a secondary choice. This gives customers in Melbourne or Perth a fast route for a single purchase while preserving the normal cart for mixed orders, gift wrapping or click-and-collect. The button must inherit the product’s variation, quantity, subscription status and sale price. Variable products should not send a customer to checkout until a size, colour or other required option has been selected. If the theme displays a button before those choices are complete, use WooCommerce validation rather than relying only on visual styling. Product pages can also support content that answers buying questions before checkout. For retailers selling demonstrations, tutorials or gift collections, a well-structured video profile can help discovery; guidance on optimising a YouTube profile is relevant when those videos support product search and decision-making. The button should remain easy to find after the customer watches or scrolls through that content. Building The Button In WooCommerceStart with a compatible WooCommerce theme and use the site’s native product block or a trusted quick-checkout extension. The visible label should describe the action clearly: “Buy Now”, “Add To Cart” or “Pay Securely”. Avoid vague wording such as “Continue”, which gives customers no indication of what happens next. The destination should normally be the WooCommerce checkout endpoint, not a manually assembled URL. A plugin or custom function can add the selected product to the cart, preserve variation attributes and redirect the customer. If custom code is used, it should be placed in a child theme or a site-specific plugin so a theme update does not remove the feature. Keep the visual treatment consistent with the rest of the store. Use a strong contrast colour, a comfortable tap area and a clear focus state for keyboard users. Australian shoppers frequently browse on mobile devices, and a button that looks prominent on a desktop can become difficult to tap when a product page includes delivery notices, reviews and product options. Test the cart and checkout session after every design change. Caching, optimisation plugins and security rules can interfere with dynamic cart fragments or payment fields. The quickest button is still unsuitable if it shows an empty cart, loses a variation or creates duplicate orders when a customer taps twice. Handling Payments, GST And DeliveryConfigure the store currency as AUD and confirm that prices are displayed in the format customers expect. GST treatment should match the retailer’s tax setup and registration status, with product prices, shipping charges and invoices presenting the correct information. A book, gift item or taxable household product may have different commercial considerations, so tax settings should be reviewed with the business’s accountant rather than copied from an overseas template. Offer payment methods that fit the Australian market, such as cards, PayPal and supported digital wallets. Buy-now-pay-later services may be useful for eligible retailers, but the fees, settlement timing, refund process and responsible-use obligations need to be understood before activation. The express button should show the final amount, including delivery and GST where applicable. Shipping zones should reflect Australian geography rather than using one generic domestic rule. Separate metropolitan delivery from regional or remote areas when prices and transit times differ, and include Australia Post or other carrier options where appropriate. For local retailers, a postcode-based click-and-collect choice can be more useful than promising fast delivery across the entire country. The checkout should make delivery expectations visible before payment. Include dispatch windows, local pickup instructions, holiday closures and a clear returns link. During the Boxing Day and end-of-financial-year sales periods, temporary fulfilment delays should be reflected in the checkout rather than hidden until the order confirmation email. Checkout Details To VerifyBefore publishing the new flow, check:
For the button itself, verify:
Run these tests with real products, including an item with variations, an item with limited stock and an item that cannot be shipped to every postcode. Also test cancelled payments, abandoned carts and refunds. A successful card transaction should create one order in WooCommerce and one corresponding record in any connected retail or Counterpoint workflow. Securing And Maintaining The New FlowSecurity begins with current WordPress, WooCommerce, theme and payment-plugin versions. Use HTTPS throughout the store, enable multi-factor authentication for administrator accounts and restrict access to payment and order data. Payment details should be handled by a compliant gateway rather than stored directly in WordPress. A useful way to evaluate hosted technology is to examine how cloud services manage resilience, access and operational continuity. Broader cloud broadcasting options are not a checkout guide, but the same questions apply: where data is processed, how outages are handled and who is responsible for backups and support. Keep a staging copy for testing plugin updates and checkout changes. Monitor failed payments, stock discrepancies, abandoned carts and unusually high order cancellations. A sudden increase in checkout errors may indicate a gateway certificate issue, an expired API connection or a conflict introduced by a performance plugin. Finally, review the experience with ordinary retail scenarios. Add a homeware product or seasonal present to the catalogue, such as items in a home gift catalogue, then test delivery, tax, stock and refund handling from start to finish. The most dependable WooCommerce checkout is the one that makes a quick purchase feel simple while preserving every operational detail behind it. The key point is that Shopify-like checkout buttons are a design choice within WooCommerce, not a replacement for retail integration. After NCR, configure the button around accurate stock, Australian payment and tax rules, accessible mobile behaviour and dependable order synchronisation. |
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After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.