We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.

Next Steps

As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.

NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .

We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.

We appreciate your business and look forward to taking this next, innovative step together.

Recommended eCommerce Solutions

Solution Cost Platform Additional Notes
Commerce5
  • Upfront: Starts at $2500**
  • Monthly: Starts at $495.00 plus hosting
Magento Most tightly integrated with Counterpoint and offers the most advanced features
CP Magento
  • Upfront: Starts at $2,500**
  • Monthly: Starts at $200.00 including hosting
Magento Integrated with Counterpoint and offers features similar to NRO
CP Shop
  • Upfront: Starts at $999**
  • Monthly: Starts at $125.00 plus hosting
Woo Commerce Catalog, Inventory, and Orders are integrated with Counterpoint

How to carry NCR SEO metadata into your new ecommerce platform

When NCR announced that Retail Online was being discontinued, many Australian retailers faced a sudden migration to platforms like Magento or WooCommerce through their NCR Counterpoint partner. The bigger worry for most store owners wasn't the technology itself, but the organic traffic they had built up over years of careful product listing. SEO metadata - the titles, descriptions, canonical tags and structured data that helped Google understand each product and category page - does not survive a platform swap on its own. Without a deliberate plan, pages can lose their rankings overnight, taking revenue with them.

The good news is that every important piece of metadata can be preserved, mapped and redeployed if you treat the migration as a structured project rather than a cut-and-paste exercise. From Sydney fashion boutiques to Adelaide electronics resellers and Brisbane homewares stores, Australian retailers who approach the handover methodically tend to recover their visibility within a few months. The following sections walk through the practical steps for keeping that SEO equity intact.

Why SEO metadata matters when you leave NCR

Metadata is the layer of information that sits behind your storefront but speaks directly to search engines. It includes meta titles, meta descriptions, canonical URLs, Open Graph tags, schema markup for products, and the alt text on imagery. Google uses these signals to decide which result to show, how to render it, and where the page deserves to rank. When a platform changes, the URL structure often shifts, the default template for titles changes, and the way schema is output can be entirely different.

For Australian retailers, the impact is amplified by the competitive local market. A Melbourne-based skincare brand competing against established players in Sydney and Brisbane cannot afford to lose a season of carefully built keyword relevance. If your product pages previously ranked for terms like "vegan moisturiser Australia" or "Australian-made leather boots," those rankings are tied to specific title tags, structured data and internal linking patterns. Lose the patterns, and you effectively reset the clock.

There is also a compliance angle worth considering. Under the Australian Consumer Law administered by the ACCC, product listings need to be accurate, and structured data plays a role in how prices, availability and reviews are displayed in search results. Preserving your metadata carefully helps maintain transparency and reduces the risk of misleading representations appearing in search snippets.

Auditing your current NCR SEO footprint

Before anything is moved, you need a complete inventory of what you have. Start by exporting every product and category URL from your NCR Retail Online store and putting them in a spreadsheet. Use a crawler such as Screaming Frog or Sitebulb, which is widely used by Australian SEO agencies, to capture the current meta titles, meta descriptions, H1 tags, canonical tags and schema markup for each page. Save the raw crawl data so you have a point of comparison later.

Pay special attention to pages that drive the most traffic. In Australia, seasonal patterns are pronounced - retailers in colder regions like Melbourne and Hobart see winter spikes, while Darwin and Cairns operators track dry-season surges. Your top-performing pages around these seasons are the ones you cannot afford to lose. Tag them in your spreadsheet as priority pages so the migration team treats them with extra care.

Don't forget imagery. Image filenames, alt text and the way product galleries are structured all contribute to image search visibility, which is particularly important for visually driven categories like fashion, homewares and food. Australian consumers increasingly use Google Images and Pinterest to discover products, so capturing alt text and image URLs is part of the metadata handover.

Building a metadata migration plan

Once you have the audit, build a mapping document. For every NCR URL, you need a destination URL on Magento or WooCommerce, and you need to confirm that the destination page will carry the same meta title, meta description, H1, canonical tag and schema markup. Tools like the Yoast SEO plugin for WooCommerce or Magento's built-in meta handling make it possible to set these values per product, but they require manual input or a CSV import.

A common mistake is to assume that the new platform will automatically generate good metadata. Default templates in Magento and WooCommerce are generic, and they will quietly overwrite your carefully crafted NCR titles. Build your new templates first, then apply page-level overrides where it matters. This is also a good time to revisit your keyword strategy. Australian search behaviour shifts with the seasons and with major events like EOFY sales in June or Black Friday in November, so your titles and descriptions should reflect the language your customers actually use.

Security and payment compliance also need to be part of this planning phase. When you switch platforms, the way payment data is handled changes, and that has implications for your site's overall trust signals. Reviewing PCI compliance after switching to a new ecommerce platform helps ensure that your new storefront continues to meet the standards that Google and your customers expect.

Mapping NCR URLs to your new storefront

URL changes are the single biggest cause of traffic loss during a platform migration. Every old NCR URL needs a 301 redirect pointing to the most relevant new page. A product page should redirect to the equivalent product page, not to a category. A category page should redirect to the matching category, preserving the depth of the URL where possible. For Australian retailers selling across state lines, consider whether your URL structure needs to support region-specific pages, especially if you ship from a warehouse in Perth to customers in Queensland and New South Wales.

Canonical tags also need attention. If a single product exists in multiple categories, make sure the canonical points to the primary version. Duplicate content is a particular concern for stores that sell across multiple channels, such as a Sydney retailer who also lists on The Iconic or a Brisbane operator who sells through a physical gift shop. Use self-referencing canonicals on each product and category page to keep search engines focused on the right URL.

Structured data deserves its own pass. Product schema should include price, currency (set to AUD for Australian stores), availability, brand, and review aggregate rating. If your NCR site used Review markup, replicate it on the new platform using a compatible plugin. Australian consumers rely heavily on star ratings in search results, and losing this rich snippet can reduce click-through rates noticeably. For ongoing education on ecommerce best practices, many Australian retailers find value in GuruG learning resources that cover platform-specific SEO tactics.

Validation, monitoring and ongoing maintenance

After the new site goes live, the work isn't over. Submit an updated XML sitemap to Google Search Console and Bing Webmaster Tools, then monitor the index coverage report for the first four to six weeks. Look for crawl errors, missing pages and any unexpected drops in impressions. Australian retailers often see fluctuations around payday cycles and public holidays, so be careful not to overreact to short-term noise.

Set up a redirect checker to confirm that every old NCR URL is returning a 301 status code and landing on the right destination. Tools like redirect-checker.org or the built-in reports in SEMrush and Ahrefs make this straightforward. Pay particular attention to any product that was discontinued during the migration; those URLs should redirect to the closest equivalent product rather than to a 404 page.

Keep your metadata fresh after the move. Titles and descriptions should be reviewed quarterly to reflect new product launches, seasonal campaigns and shifts in Australian consumer language. If you handle stored customer payment details, review migrating stored payment methods from NCR Retail Online to ensure that tokenisation and recurring billing continue to work without disrupting the customer experience. A metadata strategy is never truly finished - it evolves with the catalogue and with how Australians shop online.

Metadata element Typical NCR setup Magento equivalent WooCommerce equivalent
Meta title Per product, limited character handling Per product via admin or import Per product via Yoast or Rank Math
Meta description Global template with limited overrides Per product or template Per product or template
Canonical tag Auto-generated, sometimes inconsistent Manual or via SEO extension Manual or via SEO plugin
Product schema Basic, often missing review data Full schema via Magento or extension Full schema via plugin
URL structure Query string or short path Configurable, keyword-friendly Configurable, keyword-friendly
Image alt text Optional field Required field in product settings Required field in product settings
Open Graph tags Limited or absent Available via extension Available via SEO plugin
Hreflang Rarely configured Available via extension Available via multilingual plugins

The single most important thing to remember is that SEO metadata is not something you can leave to the new platform's defaults. Every title, description, canonical and piece of schema that matters to your Australian customers needs to be deliberately carried across, tested and monitored. Treat the metadata handover as a first-class workstream of the migration, not an afterthought at the end.

After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.