We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes | |||||||||||||||||||||||||||
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| Commerce5 |
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Magento | Most tightly integrated with Counterpoint and offers the most advanced features | |||||||||||||||||||||||||||
| CP Magento |
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Magento | Integrated with Counterpoint and offers features similar to NRO | |||||||||||||||||||||||||||
| CP Shop |
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Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint | |||||||||||||||||||||||||||
How to Retain SEO Rankings During the NCR Retail Online TransitionThe discontinuation of NCR Retail Online requires more than moving product data to a replacement ecommerce platform. A platform migration can change URLs, page templates, navigation, metadata, internal links, and technical settings at the same time. Any of these changes can affect organic visibility if search engines cannot clearly connect the old store with its new version. Learn more about Dishes.html. A carefully managed transition to Magento, WooCommerce, or another platform supported by an NCR Counterpoint partner can preserve much of the authority built over time. The essential work is to document the existing site, map every important URL, reproduce valuable content, and monitor search performance before and after launch. SEO rankings are rarely retained through a simple export and import. They depend on continuity. Customers should treat the move as a controlled website migration, with search intent, crawlability, and conversion paths considered alongside inventory and order processing. Audit The Existing Store Before MigrationBegin by creating a complete inventory of the current NCR Retail Online website. Export URLs for products, categories, brand pages, editorial content, images, PDFs, and other indexable resources. Combine a crawl with data from Google Search Console, Google Analytics, server logs, and the existing XML sitemap. This reveals which pages attract clicks, backlinks, impressions, and revenue. Record each page’s organic traffic, ranking keywords, backlinks, title tag, meta description, canonical URL, indexation status, structured data, and internal links. A page with modest traffic may still be important if it ranks for valuable long-tail searches or receives links from reputable websites. Avoid judging pages only by sales totals. Product and category examples should be reviewed individually. A store selling vehicle accessories may have search value in detailed subcategories such as automotive products, while a household retailer may rely on category pages that support broader terms. Preserve the intent and depth of these pages rather than replacing them with thin, generic templates. Build A URL And Redirect MapThe redirect map is the central document for a safe migration. Match every valuable old URL to the most relevant new URL, using a permanent server-side 301 redirect. Product pages should generally point to their equivalent products, discontinued items to closely related alternatives or useful parent categories, and obsolete pages to a relevant replacement rather than the homepage. Avoid redirect chains, blanket homepage redirects, and large groups of unrelated pages pointing to one destination. These patterns make it harder for search engines to understand the relationship between the old and new content. They can also frustrate visitors who expect a specific product or category after following a search result. Keep the old URL structure where practical. If the legacy platform uses clear category and product paths, reproducing them on Magento or WooCommerce can reduce migration risk. When structural changes are unavoidable, use a spreadsheet containing the old URL, new URL, redirect status, page type, priority, and validation date. Preserve Content And Technical SignalsA new ecommerce system often introduces different defaults for titles, headings, canonicals, pagination, image handling, and product variants. Review these settings in a staging environment before launch. Each indexable page should have one preferred canonical URL, a crawlable internal link path, a descriptive title, and content that matches the page’s search purpose. Product descriptions should be migrated with their useful specifications, compatibility details, FAQs, shipping information, and customer guidance. Do not allow manufacturer text to replace unique merchandising copy across the entire catalog. Category pages need meaningful introductory content where appropriate, but avoid adding blocks of keywords that make the page less useful to shoppers. Structured data should describe the current page accurately. Product, offer, review, breadcrumb, and organization markup can support search visibility, but invalid prices, unavailable stock, or exaggerated review claims can create errors and reduce trust. Ensure that image URLs, Open Graph data, XML sitemaps, and robots directives use the new domain and protocol consistently.
Test Navigation, Filters, And IndexationFaceted navigation can create thousands of combinations from brand, size, color, price, and availability filters. Some combinations may have genuine search demand, while others produce duplicate or nearly empty pages. Decide which filtered pages deserve indexation and control the rest with consistent canonical, robots, and linking rules. Test the new store as both a shopper and a crawler. Check category menus, breadcrumbs, search results, pagination, variant selectors, mobile navigation, account areas, and checkout paths. Make sure important products are discoverable through normal internal links rather than relying exclusively on an on-site search function that search engines may not use. Performance is part of the transition as well. Compress images, limit unnecessary scripts, use caching, and verify Core Web Vitals on templates that generate the most organic traffic. A visually attractive redesign can still damage rankings if product pages become slow or difficult to use on mobile devices. Coordinate The Launch CarefullySet up the replacement store on a protected staging environment and block it from indexation while testing. Do not let staging pages become searchable or appear in sitemap files. Before launch, confirm that the production site will use the correct domain, HTTPS certificate, analytics tags, consent settings, and search console property. At launch, activate redirects, update internal links, publish the new XML sitemap, and remove accidental noindex directives. Review canonical tags immediately because platform configurations sometimes retain staging domains or generate inconsistent URLs. Keep the old site and its redirect logic available for as long as the migration requires; switching it off too soon can erase important URL signals. Notify key partners, suppliers, affiliates, and directories about important URL changes when they control valuable backlinks. Update business profiles and major citations directly. External links cannot all be changed, but the strongest referring sources deserve attention because they can pass authority and continue sending qualified visitors. Monitor Rankings And Recover IssuesThe first weeks after launch should be treated as an active monitoring period. Track indexed pages, impressions, clicks, average positions, crawl errors, redirect responses, organic revenue, and conversion rates. Compare performance by page type and directory instead of relying only on a sitewide average, which can hide problems in a particular category. A temporary fluctuation is possible as search engines recrawl and process redirects. A sharp, sustained decline usually requires investigation. Common causes include missing redirects, blocked JavaScript or CSS, incorrect canonicals, deleted content, accidental noindex tags, weaker internal linking, and changes to product availability or page intent. Use server logs and crawl tools to identify repeated requests for missing legacy URLs. Search Console can reveal indexing and enhancement issues, while analytics can show whether traffic has shifted from products to less valuable pages. Fix technical errors first, then assess content quality, template changes, and merchandising differences that may have altered user engagement. Migration Priorities For The Team
Maintain Organic Growth After The MoveSEO preservation does not end when the new store goes live. Magento and WooCommerce can provide strong foundations, but their extensions, themes, and configuration choices influence crawl efficiency and page quality. Establish an ongoing review process for new products, discontinued inventory, redirects, filter rules, and template updates. When products leave the catalog, avoid deleting pages automatically. A discontinued item with backlinks and search demand may deserve a page explaining its status and linking to a compatible replacement. For household retailers, useful category detail can remain valuable when it supports real buying decisions; a well-maintained collection of kitchen appliances should not be reduced to a thin product grid during the platform change. Review search queries regularly to find gaps in product attributes, comparison content, buying guides, and category copy. Expand pages based on customer needs rather than adding keywords mechanically. Also check image search, local visibility, product feeds, and marketplace integrations, since an ecommerce migration can affect more discovery channels than traditional web rankings. A stable transition gives search engines consistent signals and gives shoppers familiar paths to products. Start with a full crawl and URL inventory, assign migration owners, test every critical SEO element before launch, and keep measurement in place after the switch. With that discipline, the move away from NCR Retail Online can protect established visibility while creating a stronger platform for future ecommerce growth. |
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After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.