We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes | ||||||||||||||||||||||||||||
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| Commerce5 |
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Magento | Most tightly integrated with Counterpoint and offers the most advanced features | ||||||||||||||||||||||||||||
| CP Magento |
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Magento | Integrated with Counterpoint and offers features similar to NRO | ||||||||||||||||||||||||||||
| CP Shop |
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Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint | ||||||||||||||||||||||||||||
Optimizing product data during an NCR Retail Online migrationMoving away from NCR Retail Online is more than a platform change. It is a chance to improve the quality, structure, and search visibility of every product record in the store. A careful migration can preserve valuable rankings while creating a cleaner foundation for Magento, WooCommerce, or another ecommerce system supported by an NCR Counterpoint partner. Product data affects nearly every part of online retail performance. Search engines use titles, descriptions, structured attributes, image information, and page relationships to understand what a product is and when it should appear in search results. Customers rely on the same information to compare products, make decisions, and complete purchases. The safest approach is to treat SEO as a data project rather than a final design task. Catalog fields should be audited before export, mapped to the destination platform, tested in a staging environment, and monitored after launch. This process protects organic traffic while making the new store easier to manage. Establish a reliable product data baselineBegin by creating a complete inventory of the information currently stored in NCR Retail Online. Export product names, descriptions, SKUs, prices, stock levels, categories, variants, brand details, images, image filenames, metadata, URLs, and any custom attributes. Include discontinued products and hidden products because they may still have backlinks or rankings. The export should become a working audit file, not merely a backup. Mark duplicate SKUs, missing descriptions, inconsistent capitalization, outdated specifications, incomplete dimensions, and products assigned to the wrong category. Separate factual corrections from SEO enhancements so the team can identify which changes are essential for migration and which can be introduced in a later optimization cycle. Review performance data from Google Search Console, analytics software, and any internal search reports. Pages with strong impressions, clicks, conversions, or backlinks deserve special protection. A product with modest sales may still attract valuable organic traffic, so commercial performance alone should not determine which records receive attention. Build a consistent catalog structureA destination platform will usually offer more flexible product fields than an older ecommerce system, but additional fields are useful only when they follow a clear standard. Define rules for product titles, short descriptions, long-form copy, specifications, brand names, materials, sizes, colors, and compatibility details before importing records. Product titles should identify the item in language customers actually use. Include the brand, product type, model or key differentiator, but avoid repetitive keyword stuffing. Descriptions should explain benefits, practical use, important limitations, and buying considerations. They should be unique across variants and should not rely on manufacturer copy that appears on many other stores. Create a controlled vocabulary for attributes. For example, use one value such as “stainless steel” instead of alternating between “stainless,” “steel finish,” and “SS.” Standardized attributes improve faceted navigation, internal search, filtering, and search engine interpretation. They also reduce the risk of creating multiple URLs for what customers see as the same product category. Image data deserves the same discipline. Use descriptive filenames, useful alternative text, consistent image dimensions, and compressed files that retain visual quality. Alternative text should describe the product or its relevant feature, while decorative images can use empty alternative text where appropriate. Protect existing search equityURL changes are one of the greatest SEO risks in a platform migration. Create a list of current product, category, brand, and informational URLs, then map each one to its intended destination. If the new platform changes URL patterns, implement permanent redirects from relevant old addresses to the closest equivalent page. Avoid redirecting every discontinued product to the homepage. If a replacement exists, send the old URL there. If the product has no replacement but belongs to a useful category, redirect it to that category only when the content is genuinely relevant. Otherwise, a carefully configured 410 response may provide a cleaner signal than a misleading redirect. Retain important page elements wherever they remain accurate. Existing title tags, headings, descriptive copy, and internal links may contribute to rankings. They can be improved, but large-scale changes to URLs, content, navigation, and metadata at the same time make it difficult to identify the source of traffic losses. Canonical tags should point to the preferred version of each product page. Pay special attention to variants, tracking parameters, filtered category pages, and duplicate manufacturer pages. A consistent canonical strategy helps search engines understand which URL should receive ranking signals. Keep inventory and product information alignedSEO depends on customer experience. A page that ranks well but repeatedly shows incorrect stock, unavailable options, or conflicting prices can lose trust and conversions. During migration, connect product content with inventory and business management data so that availability, pricing, and fulfillment information remain accurate. This is especially important for retailers operating across stores, warehouses, or fulfillment locations. Product records should distinguish between the item itself and its inventory position. A single SKU may have stock in several locations, while shipping rules and local availability may differ. A useful warehouse tracking guide can help teams think through these relationships before configuring the new store.
Product feeds should be reviewed as part of the same project. Google Merchant Center and other shopping channels may reject items when identifiers, availability, pricing, or shipping data conflict with the website. Consistent product identifiers, including SKU, GTIN where applicable, brand, and MPN, support both organic discovery and shopping visibility. Test the new store before launchA staging site should be crawled before it becomes public. Check that product pages return the intended status codes, titles and descriptions appear correctly, canonical tags are present, images load, structured data validates, and internal links lead to live destinations. Examine category pages, search results, filters, pagination, and variant selections as carefully as individual product pages. Structured data can communicate product name, image, description, brand, SKU, price, currency, availability, condition, aggregate ratings, and review information. Mark up only information visible and accurate on the page. A valid schema report does not guarantee enhanced search results, but inaccurate or misleading markup can create eligibility problems and erode trust. Run practical checkout and inventory scenarios as well. Add products from different categories, select variants, apply promotions, test out-of-stock behavior, and place orders using different fulfillment locations. The pre-launch testing process should include redirects, account functions, payment flows, confirmation emails, and mobile performance rather than focusing on appearance alone. Before launch, compare a sample of migrated records against the source export. Include bestsellers, high-traffic products, products with multiple variants, items with long descriptions, and products assigned to multiple categories. Manual checks catch mapping errors that automated imports often overlook. Choose the right migration supportThe technical migration partner can influence the quality of the final product catalog. Look for experience with NCR Counterpoint, ecommerce integrations, SEO redirects, product feed management, and the specific destination platform. A partner should be willing to explain how data will be extracted, transformed, validated, and preserved. Ask how the team handles custom fields, images, customer reviews, order history, categories, URL structures, and inventory synchronization. Clarify who owns the final data, how backups will be stored, and how issues will be handled after launch. The guidance in choose a partner can support a more informed evaluation. A migration timeline should include discovery, field mapping, development, test imports, SEO review, user acceptance testing, launch preparation, and post-launch monitoring. Rushing directly from export to launch leaves little time to identify duplicate pages, broken redirects, or missing attributes. Maintain product quality after launchThe first weeks after launch are a measurement period. Monitor organic clicks, impressions, indexed pages, crawl errors, rankings for priority queries, conversion rates, page speed, and revenue by landing page. Compare results with a pre-migration baseline, accounting for seasonality and promotional changes. Check server logs or crawl reports for repeated requests to old URLs, blocked resources, redirect chains, and unexpected parameter pages. Review Search Console for indexing changes and inspect high-value URLs individually. If a page loses visibility, compare its content, internal links, canonical tag, structured data, and response code with the previous version. Use an ongoing catalog governance process to prevent quality from declining. Assign responsibility for new product fields, naming rules, image standards, discontinued products, and inventory exceptions. Regular reviews keep the ecommerce catalog useful to shoppers and understandable to search engines. A practical optimization checklistUse the following controls to keep the migration focused:
A documented checklist also improves communication between merchandisers, developers, SEO specialists, and the selected Counterpoint partner. Each team can see which records are complete, which require manual review, and which issues must be resolved before the store becomes the primary sales channel. NCR Retail Online’s discontinuation creates a practical deadline, but it also provides an opportunity to remove inconsistent catalog data and strengthen organic visibility. Start with a full export and audit, select a migration partner that understands both retail operations and search requirements, then move through mapping, testing, and monitoring in controlled stages. A cleaner product data foundation will help the new ecommerce platform attract qualified shoppers and support reliable growth long after the migration is complete. |
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After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.