We have been analyzing the NCR Retail Online (NRO) business and our NCR Industry Solutions Board, an internal team that helps set strategy, has decided to set the NRO product to End of Life on March 31, 2018 . The CPOnline Product was also recently announced with an end of life date of September 30th, 2017 . The End of Life terms indicate that all current customers will need to be transitioned off their respective product and the servers turned off by 9/30/17 (CPO) & 3/31/18 (NRO) . Your NCR Counterpoint business partner has been notified of this decision in advance and has started taking steps to help you transition your eCommerce solution.
Next Steps
As of today, we are encouraging all customers to reach out to your current NCR Counterpoint Partner to begin the transition to a new eCommerce platform. Your partner will be your best resource in planning and transitioning to a new eCommerce solution.
NCR has worked with several partners to create options for your new eCommerce solution. Please refer to the below chart for information about these options. Your partner can provide you with further documentation about these solutions to assist you with the decision process. You can also view a list of FAQ’s about moving from NRO to one of the below options by clicking here .
We will be discussing this transition directly with the users that attend our Synergy User Conference at the end of June. We will be offering a presentation on eCommerce and we will have representatives at the exhibit booth to handle your questions. In the meantime, please reach out to your partner to help determine your next steps.
We appreciate your business and look forward to taking this next, innovative step together.
Recommended eCommerce Solutions
| Solution | Cost | Platform | Additional Notes |
|---|---|---|---|
| Commerce5 |
|
Magento | Most tightly integrated with Counterpoint and offers the most advanced features |
| CP Magento |
|
Magento | Integrated with Counterpoint and offers features similar to NRO |
| CP Shop |
|
Woo Commerce | Catalog, Inventory, and Orders are integrated with Counterpoint |
Using Bulk Product Editors to Clean NCR Data in WooCommerceMany Australian retailers who have migrated their stores away from NCR Retail Online find themselves staring at thousands of SKUs riddled with formatting inconsistencies, mismatched categories, and tax settings that no longer reflect the Australian market. Whether you are running a fashion boutique in Sydney's Paddington or a multi-store operation spanning Brisbane and Perth, the cleanup process is rarely as simple as flipping a switch. Bulk product editors in WooCommerce provide a structured way to rewrite, reclassify, and re-price large catalogues without the manual labour that would otherwise eat up entire weekends. The transition away from NCR Retail Online, while necessary after the platform was discontinued, often leaves behind data quirks: SKU prefixes that made sense in Counterpoint but look odd in WooCommerce, stock levels that need re-syncing, and product attributes that did not survive the import process. A bulk editor turns what would otherwise be a tedious spreadsheet exercise into a series of manageable, repeatable operations that a small team can handle without external help. For Australian businesses, the urgency is amplified by local realities. The Australian Taxation Office requires GST to be displayed and calculated correctly on every product, the Australian Consumer Law guarantees that warranty and country-of-origin information must be accurate, and the Notifiable Data Breaches scheme under the Privacy Act 1988 means customer data must be handled carefully during any large-scale database operation. Getting your WooCommerce catalogue clean and compliant from the start saves a lot of headaches later. Why NCR Data Needs Cleaning in WooCommerceWhen retailers export product data from NCR Counterpoint and import it into WooCommerce, several common problems tend to surface. Categories may have been structured around NCR's own taxonomy rather than a logical retail hierarchy. For example, men's bottoms might appear as a flat list rather than properly nested under intuitive groupings. If your old store had a section for men's pants and jeans, the URL slug and category structure need to be reconstructed carefully in WooCommerce to preserve any residual SEO value and avoid 404 errors that frustrate returning customers in Melbourne or Adelaide. Stock-keeping units often carry prefixes or suffixes that were meaningful within Counterpoint's warehouse logic but become noise in WooCommerce. A prefix like "SYD-" for Sydney warehouse stock may have helped staff locate products on shelves, but in an online catalogue it clutters search results and confuses customers who type partial SKUs into the shop search bar. A simple bulk find-and-replace operation across the SKU column solves this in minutes rather than days. Pricing fields frequently need adjustment too. NCR systems often stored prices exclusive of GST, but Australian Consumer Law and ATO requirements mean your WooCommerce store should display GST-inclusive prices by default. Bulk editors allow you to apply consistent rounding rules, set tax classes across thousands of products in one go, and ensure every price displayed to a shopper in Hobart or Darwin is accurate to the cent. Choosing the Right Bulk Product Editor PluginThe WooCommerce ecosystem offers several bulk editing plugins, each with strengths suited to different retail scenarios. WP Sheet Editor is popular among Australian agencies because it lets you view your entire catalogue in a spreadsheet-like interface, similar to how many retailers were used to working in NCR Counterpoint. For stores with thousands of SKUs, this spreadsheet view dramatically reduces the time required to spot and fix inconsistencies. Another widely used option is the WooCommerce built-in bulk actions combined with a plugin like Advanced Bulk Edit. This combination works well for smaller catalogues or for retailers who only need to perform occasional touch-ups, such as a gift shop in Cairns running a seasonal promotion. The learning curve is gentler, and most store owners can master the basics within an afternoon. When selecting a plugin, consider whether it supports custom fields. NCR migrations often bring across custom product attributes that are essential to your business, such as fabric composition for clothing retailers or vintage year for wine merchants in the Barossa Valley. Plugins that ignore custom fields will leave gaps in your catalogue that you will only discover when a customer reports missing information or a regulator notices a missing disclosure. A Practical Process for Cleaning NCR DataStart by exporting your current WooCommerce product data into a CSV. This gives you a safety net before making sweeping changes, which is especially important if you operate across multiple time zones with staff in both Perth and Sydney. Keep a clean, dated backup on a separate drive or cloud service so you can roll back if a bulk operation produces unexpected results. Next, identify the columns that need standardisation. Common targets include SKU formats, category hierarchies, price fields, stock statuses, and shipping classes. If your NCR data included a field for "supplier", make sure this is mapped to a WooCommerce taxonomy or custom field so you can still run supplier-based reports and reorder workflows. Once your target state is clear, use your chosen bulk editor to apply changes in stages rather than all at once. Apply SKU cleanups first, then category restructuring, then pricing and tax adjustments, then attribute standardisation. This staged approach makes it easier to identify where any problems originate if something breaks mid-process. For Australian retailers, one often-overlooked step is verifying that shipping zones are correctly configured. NCR did not always store zone-based shipping rules in the same way WooCommerce does, so a bulk check on shipping classes per state helps ensure customers in Tasmania or the Northern Territory see accurate freight quotes at checkout. Handling Australian Compliance and Tax SettingsGST compliance is non-negotiable for any Australian business turning over more than $75,000 annually. After a migration from NCR to WooCommerce, run a bulk operation to confirm that every product has the "Taxable" status correctly set and that the displayed price includes GST. WooCommerce's tax settings can be configured to display prices inclusive or exclusive of tax, but for B2C sales in Australia, inclusive display is the expected norm and is required under most state fair trading legislation. Country-of-origin labelling is another area where Australian law is specific. The Country of Origin Food Labelling Information Standard and similar requirements under the Australian Consumer Law mean that products like food, textiles, and electronics need accurate origin information. A bulk editor lets you apply origin attributes across product categories in a single operation, ensuring your Sydney-based customers and your Perth-based customers see the same compliant information. Privacy considerations also matter when manipulating customer-linked data. The Notifiable Data Breaches scheme means that any exposure of customer information during a bulk operation could trigger reporting obligations. Use staging environments for major cleanups, restrict database access to essential staff, and document your processes so that you can demonstrate reasonable security practices if the Office of the Australian Information Commissioner ever asks. Keeping Your Catalogue Clean After the Initial PushThe initial bulk cleanup is only the beginning. Australian retail has distinct seasonal rhythms, from EOFY sales in June to the pre-Christmas rush that starts surprisingly early in some suburbs of Brisbane and Adelaide. Each of these events brings new SKUs, temporary categories, and promotional pricing that can quickly reintroduce the kind of inconsistency you just worked hard to fix. Schedule quarterly audits using your bulk editor. Look for orphaned products, inconsistent category placement, and pricing anomalies. A regular 30-minute audit each quarter prevents the catalogue from drifting back into disorder and keeps your reporting clean when EOFY accounting rolls around. Train your staff on the standards you have set. Whether they work in-store in Melbourne or remotely from a coastal town, they should know that new products must follow the same SKU format, tax class rules, and category hierarchy as the rest of the catalogue. Consistency at the input stage reduces cleanup work later. If you are undertaking the migration as part of a larger transition involving NCR Counterpoint partners, consider engaging a developer who understands both platforms. Reading through detailed NCR to Magento migration notes can give you a sense of the technical decisions involved, even if your destination is WooCommerce rather than Magento. Many of the same data hygiene principles apply across both platforms, and a developer familiar with the NCR ecosystem will anticipate the same data quirks you would otherwise discover the hard way. Practical Tips for a Successful NCR Data Cleanup
The real value of bulk product editors in WooCommerce is not just in the immediate cleanup but in the repeatable, auditable process they create. Australian retailers who treat their catalogue as a living, governed dataset rather than a one-off migration output will find their WooCommerce stores far easier to maintain, scale, and defend if the ACCC ever comes knocking. |
|||
After you have completed your move to a new eCommerce platform, don’t forget to submit the Store Closure Request form to close your NRO site and cancel your billing subscription.