Overview

Installation Instructions

*IMPORTANT: Before installing the Integration Agent, please remove all CPTOCPOL-###.txt files from your Ecommerce directory (CPOnline folder). To do so, follow these steps:

1. In Counterpoint, navigate to Setup / Ecommerce / Control . From the main tab of the ecommerce control file, click the hyperlink in the field labeled Ecommerce Directory. This will open your CPOnline folder. Either completely delete all of the CPTOCPOL-###.txt, or archive them to a sub-folder.

2. It is REQUIRED that the Integration Agent be installed while logged in as the local Administrator account on the PC or Server where Counterpoint is installed. If the IA does not have the rights to create or modify files on the server, it will not be able to complete the installation process.

3. It is RECOMMENDED that the Integration Agent be installed on the same hard drive or partition as Counterpoint. Installing the software on a different local drive will cause the Company Editor on Step 11 to not populate correctly. There is a work around for this which will be discussed during Step 11 of the installation instructions.

TIP: It's a good idea to routinely delete those publish files and then empty your computer's recycle bin. It is not necessary to keep those files for more than two weeks. Anything older than two weeks can be deleted.

1. To install the Integration Agent (IA) you'll need the RadiantIntegrationAgent.msi file. Click on the .msi file to download it and follow the steps below for assistance.
2. To determine where to install these files, please log in to NCR Counterpoint and navigate to Setup / System / Registration . If the Multi-Site option is selected, you are a Multi-Site store. If it's not selected, you are a Single Site or WAN store.
   • Multi-Site stores must run the IA on the Hub system ONLY .

   • Single Site or WAN stores must run the IA on the NCR Counterpoint server ONLY .

   Note: If you have questions regarding where to install the IA , please contact support at Support.RetailApps@ncrretailonline.com .
   
   
3. Copy the RadiantIntegrationAgent.msi file to the appropriate location, depending on what was discovered on #2 above.
4. If not logged in as the administrator, log in as the administrator now. Navigate to the location of RadiantIntegrationAgent.msi and double click on the file.
   
   TIP: If .NET 4.0 is already installed on your system, skip steps 5 & 6 and proceed to step 7 below.
   If .NET 4.0 is not installed, the following window will be displayed:
   
   
   
5. Select Yes , to be redirected to Microsoft's website to download and install .NET 4.0 Framework. Depending on your OS, you may need to reboot your system after the .NET 4.0 Framework installation is complete.
   Note: In the event that you are not redirected, copy and paste the following link into your browser to follow Microsoft's procedures to download and install .NET 4.0 Framework. http://www.microsoft.com/en-us/download/details.aspx?id=17113
6. Repeat step 4 above to relaunch the .MSI to install the Integration Agent.
7. The Radiant Integration Agent Setup Wizard begins , select Next > .
   
8. Use the default folder listed and select Next > .
   TIP: If you must change the location, select the Browse button to choose a new folder.
   To view the amount of space available on your drive(s) select Disk Cost .
   
   
   
   
9. Select Next > to continue the installation process.
   
   
10. The Radiant Integration Agent installation displays a status window as it begins.
    
    
11. Next, the Company Editor is displayed. Select your Top Level Directory and Company Alias and select Save .
    TIP: If you don't know your Top Level Directory , log in to NCR Counterpoint and navigate to System / Views / Environment and click on the Identification tab.
    
    
    
    
    

    TIP : If you have installed the Integration Agent on a different drive or partition on the server where Counterpoint is installed, the Company Editor may be blank. If this happens, click Save on the Company Editor screen. Once the IA has completed it's installation, navigate to:
    

    
    

    C:\Program Files \ Radiant Systems \ Integration Agent \ Bin \ CounterPointCore (for Windows XP and Server 2003)
    

    C:\Program Files (x86) \ Radiant Systems \ Integration Agent \Bin \CounterPointCore (for Windows Vista and above, Server 2008 and above)
    

    
    

    Run CompanyEditor.exe . Click the Add button and browse the system to the Counterpoint Top Level directory (Usually C:\Program Files \ Radiant Systems \ CounterPoint \ CPSQL.1 \ TopLevel). Once the Top Level directory has been identified, it will find all the companies setup in Counterpoint. Select the check box labeled Active next to the company that has been registered for NRO, and then also check the NRO check box. If you have registered for Customer Connect and / or Smart Alerts, be sure to select those as well. Once this is done, click Save .
    
    
12. A File Saved window appears when the companies.xml file is created. Select OK to continue.
    
    
13. When the Installation Complete message appears, select Close to exit.
    
    
14. Several tasks occur in the background after installing the IA. In the meantime, review the email you received including your NRO credentials. Log in to the NRO Admin Panel using the User Name and Password provided in the email. The following steps will guide you through the process of changing your password for your Integration Agent User:
    
    • Select System > Web Services > SOAP-XML-RPC-Users
    • Click on the user, Counterpoint_IA , and enter a new password in the New API Key field. Enter the same key in the API Key Confirmation field.
    • Click Save User , found on the top right side of the page. When complete, proceed with the step below.
      
    
    
15. To complete your setup of NRO, run the NRO Connection Configuration .

TIPS:

• To automate data transfer between Counterpoint and NRO, review the Automated Data Transfer with NCR Retail Online article.

The Integration Agent installs a service and several files and folders on your system. What you need to be most familiar with can be found in the table below.