Configuration / Setup / FAQ

Overview As the ecommerce industry has grown, so have the techniques used by successful online stores to attract potential shoppers and convert them to buyers. NCR Retail Online (NRO) makes it easy for you to create a highly successful online... Read More

Overview Credit Cards & NCR SecurePay Real-Time Authorizations Address Verification and Card Identification Setting Up Payment Methods Overview Shoppers can pay for their online orders with a variety of credit cards, through NCR Secure Pay,... Read More

Overview Overall Design Design Notes Theme Settings Width, Style, Slider, and Footer Font Theme Colors Currency Options Header Area and Logo Logo Top Links Dropdown Navigation Bar Home Link Category Links Search Bar Additional... Read More

Overview Store Live Previewing Your Storefront Test Plan Sample Test Plan Overview Before your online store is advertised on the web, you should browse through the storefront and place multiple test orders. By thoroughly testing your storefront,... Read More

Overview Transferring Orders Step 1 - NRO and ADT Step 2 - Import into CounterPoint Correcting Errors Processing Orders Processing Credit Cards Order Status Emails Tracking Numbers Publishing Orders    Overview NCR Retail Online (NRO)... Read More

Overview Features Setting Up Ecommerce Customers Checklist Uploading and Downloading From NCR Counterpoint to NRO From NRO to NCR Counterpoint Login IDs and Passwords Working with Email New Account (welcome) Emails Overview With an NRO... Read More

Overview Before You Go Live Welcome Emails Pointing Your Domain Name to Your Store Overview After you have uploaded data and tested your store, it's time to open your store to the public. Learn more about testing your store before you open it... Read More

Overview Setting Up Ecommerce Control Main Items Prices Customers Orders Ship-via Payment    Overview The Ecommerce Control settings enable ecommerce capabilities in Counterpoint and control various defaults and settings for items,... Read More

Overview Planning Your Categories Tips for Creating Categories Category Worksheet Adding Ecommerce Categories Images Descriptions Working with the Category Screen in NRO General Information tab Display Settings tab Custom Design tab NCR... Read More

Overview..3 Planning Your Items.3 Item Tips.3 Checklist.4 Selecting the Items to Sell Online..4 Update Other Item Fields, As Needed..5 Item Descriptions.6 Entering an Item Description..6 Importing Item Descriptions.7 Optimizing Your Content.9 Example... Read More

Overview The Integration Agent (IA) allows you to leverage your NCR Counterpoint data with NCR Retail Online (NRO). During the install, a new service is added along with several files and folders. Prior to installing the IA, verify you meet the... Read More

Overview Log Files Creating Publishing Codes Items Customers Orders Publishing Ecommerce Data Configure ADT Printing the Publishing Codes Report    Overview Publishing ecommerce data is the primary method of transferring... Read More

Overview..   Setting Up Shipping   Checklist   1.Associate Ship-Via Codes with Shipping Methods   2.Set Up Shipping Options in NRO   3.Edit the Shipping Policy Page   Working with Contract Rates   Configuring UPS... Read More

Overview Setting Up Taxes in CounterPoint Checklist 1. Define Tax Codes 2. Create a Default NCR Retail Online Customer 3. Configure Ecommerce Control 4. Publish Data Manual Tax Calculations Basic Tax Options Tax Configurations By State Automatic Tax... Read More

Overview Features Standard Prices List Prices and Selling Prices Displaying Prices in your Storefront Global Price Display Item-Specific Price Display Search by Price Sorting Items Based on Price Sale Prices Working with the Specials Page ... Read More

You can configure Counterpoint to automatically connect to your NCR Retail Online (NRO) store to publish items, customers, and orders (Ecommerce > Publish) and import orders (Ecommerce > Import). This process is referred to as Automated Data... Read More

Purpose: Configuring the Automated Data Transfer connects Counterpoint to your NCR Retail Online (NRO) store, so it automatically transfers data between both products. *IMPORTANT: Before installing the Integration Agent, please remove all... Read More

Purpose: Define an Ecommerce publishing code that publishes only item quantity information from Counterpoint to your NCR Retail Online (NRO) store. This feature allows you to quickly update quantities in your NRO store to reflect changes due to... Read More

Creating Categories in Counterpoint: Overview It’s time to plan your store navigation and add categories. We recommend that you start with a small group of your best-selling items, and then continue to add more items later. The sooner your... Read More

Importing Item Descriptions You can use an external application such as Microsoft Word to enter all of your item descriptions, save the file in .txtor .csv format, and then import that file into Counterpoint. Create the File Using any word... Read More

Item Images Populating your online store with high-quality product images can make a big difference in whether shoppers purchase items from you or from someone else.  Use clear, quality images. Image Guidelines Item images should follow... Read More

In order to effortlessly integrate your NCR Counterpoint data with NCR Retail Online (NRO) you must meet the requirements below. If your version of NCR Counterpoint or Operating System is unsupported, contact your Administrator to upgrade. ... Read More

The NCR Customer Connect web training series will cover logging into your Customer Connect account for the first time and creating and sending emails.   Video 1: Getting Started This video... Read More

Purpose: Define how to setup NCR Secure Pay, as a payment option, in NRO.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section, and then click on the Payment Methods option. Expand the NCR... Read More

Navigate to C:\Program Files (x86)\Radiant Systems\Integration Agent\Bin\NROIntegration and click on NROConnectionConfig. The NRO Connection Config window appears. Enter the Website URL, User ID, and Password then select... Read More

Purpose: Once you have configured and enabled ADT in Counterpoint, use the Scheduled Tasks utility to configure the Automated Data Transfer (ADT) for NCR Retail Online (NRO) task to run a regular schedule throughout the day. WARNING: Any... Read More

Code  Country  State Zip/Post Code  Rate   Zip/Post is Range Range From  Range To  default   US-AL  US  AL * 0 ... Read More

Purpose: To explain how to troubleshoot common ADT issues.   Solution: If ADT isn't running, then one of these scenarios might be the problem: ADT can't run because there are no free CounterPoint logins (meaning that the... Read More