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1. Ecommerce Tips & Techniques
Added on Mon, Aug 6, 2012
Overview As the ecommerce industry has grown, so have the techniques used by successful online stores to attract potential shoppers and convert them to buyers. NCR Retail Online (NRO) makes it easy for you to create a highly successful online... Read More
Adding New Pages to NRO
Added on Fri, May 25, 2012
Purpose:   To show how you can add an extra pages to NRO.   Solution: Select CMS (horizontal top menu) / Pages. Click Add New Page in the top right corner. On the Page Information section, Give the new page a Page... Read More
Adding Watermarks to Images
Added on Mon, May 21, 2012
Purpose: To explain how and where you can add watermarksto protect the images in your store.   Solution:   Images in your store can be protected by using watermarks. Watermarks are graphics that represent your store or property and act... Read More
Changes in Store Admin Panel not Taking Effect in Storefront
Added on Wed, Jun 20, 2012
Purpose: To explain how to troubleshoot issues with changes not taking effect in your storefront.   Solution: 1.  Check Admin Panel to verify that your changes are saved.  If it looks as if all of your changes... Read More
Changing the Alternate Text for the Store Logo
Added on Thu, May 17, 2012
Purpose: To explain where you can change the alernate text that displays when your logo image is not available.   Solution: Select System (horizontal top menu) / Configuration. From the General section, choose the Design tab. ... Read More
Changing the Number of Items Per Catalog Page (Show X Products Per Page)
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the number of products that display in the Show X products per page dropdown in your storefront. Shoppers can choose how many products to display based on these settings.   Solution: Select System... Read More
Changing the Number of Recently Viewed Items
Added on Thu, May 17, 2012
Purpose: To explain how to change the number of recently viewed items in your storefront.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. Expand... Read More
Changing Your HTML Footer
Added on Fri, May 18, 2012
Purpose: To show you where you can make changes or additions to the footer area of your website.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the General section then click on the Design tab. ... Read More
Changing Your Store’s Name
Added on Tue, May 22, 2012
Purpose: To explain how to change the name of your store.    Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More
Creating a Poll
Added on Fri, May 25, 2012
Purpose: To explain how to create a poll.   Solution: Select CMS (horizontal top menu) / Polls. Click the Add New Poll button in the top right corner of the page to display the New Poll page. In the Poll Question field... Read More
Customizing Search Keywords
Added on Fri, Jul 6, 2012
This article will explain how you can to add search keywords without altering item descriptions. Searching has become the predominant method for users to find products on websites. While navigation tools and site architecture are almost ... Read More
Editing the About Us Page
Added on Fri, Jul 6, 2012
Purpose: This article details how to edit the About Us page content that is accessible through the NRO storefront.   Solution: Select CMS (horizontal top menu) / Pages. Click on the the page titled, "About Us." Click the... Read More
Enabling Guest Checkout
Added on Tue, May 29, 2012
Purpose: To explain how to enable Guest (Quick) Checkout, so that customers can place orders without having to create an account.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section... Read More
Gift Wrapping
Added on Fri, May 25, 2012
Purpose: This article details how merchants can offer gift wrapping to their customers.   Solution: While this is not directly supported by NRO, there is a workaround. First you will create non-inventory items for each type of gift... Read More
Highlighting New and Sale Items
Added on Mon, Jun 11, 2012
Purpose:   This article explains what makes items appear as Sale and/or New. In the Celebrity theme, these items will automatically display as "Latest Arrivals" and "On Sale" on the home page slider underneath the slideshow, and elsewhere in... Read More
How do I hide the "Availability In Stock" message
Added on Wed, Nov 7, 2012
Purpose: To explain how to hide the In Stock message viewable through the storefront.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the Design tab. Expand the HTML... Read More
How do I suppress an item price, or show only the List Price, until checkout?
Added on Tue, Sep 11, 2012
Purpose: To explain how not show selling price until the item is added to the cart   Solution: Select Catalog (horizontal top menu) / Manage Products. To locate the item for editing, enter the Counterpoint item number into the SKU... Read More
How do I turn off some of the things that appear on the left in the layered navigation?
Added on Fri, Oct 19, 2012
Purpose: To explain how turn off the item attributes that display in the layered navigation   Solution: Select Catalog (horizontal top menu) / Attributes / Manage Attributes. Find the attribute you wish to disable. Set "Use in... Read More
Increase the Number of Recently Viewed Products
Added on Thu, Jun 21, 2012
Purpose:   To explain how to change the number of recently viewed items in your storefront.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. ... Read More
Mobile site and NCR Retail Online
Added on Tue, Oct 2, 2012
Q: Does the new NCR Retail Online template/theme have it‘s own mobile site or would users have to browse the regular site? A:  We believe we‘ve chosen a theme for our NRO stores that can be configured to be mobile-friendly. However... Read More
Ratings and Reviews
Added on Thu, Oct 4, 2012
Purpose: To explain how to manage and add Product Ratings and Reviews.   The Product Rating system allows you to customize rating categories by which your customers can rate products when they create product reviews.  By default,... Read More
Requiring Shoppers to Log In Before Viewing Items
Added on Tue, May 29, 2012
Purpose: Restricted Store Access, which requires your shoppers to login before being able to view or purchase items, will not be available at the launch of NRO.  We do plan to add the feature in the near future, so check back often! Read More
Setting Up ’Shop by Price’ Tiers
Added on Fri, May 18, 2012
Purpose: To explain how you can change the 'shop by price' tier on the left side of the screen. For example:        Solution: Select System (horizontal top menu) / Configuration. Go to the... Read More
What is a Persistent Shopping Cart?
Added on Wed, Aug 22, 2012
Purpose: To explain what a Persistent Shopping Cart is.     A persistent shopping cart makes shopping easier for customers and enables merchants to segment customers better and tailor their product offering to better serve each... Read More