Ecommerce Items

Preparing Item Information The item information on your NCR Retail Online website will be pulled directly from your Counterpoint system. Because that is the case, you will need to review your item information and complete the following: Step 1: Turn... Read More

Overview..3 Planning Your Items.3 Item Tips.3 Checklist.4 Selecting the Items to Sell Online..4 Update Other Item Fields, As Needed..5 Item Descriptions.6 Entering an Item Description..6 Importing Item Descriptions.7 Optimizing Your Content.9 Example... Read More

Purpose: To explain how to add product tags through your store's Admin Panel.   Solution: Select Catalog (horizontal top menu) / Tags / All Tags. Click the Add New Tag button. Enter the tag word or phrase in the Tag Name field... Read More

Purpose: This article will explain how to pass Brand to NRO. Providing Brand is not only beneficial, from a usability perspective, but also is a required attribute in Google Product feed submissions.   Solution:   The default... Read More

Purpose: The script provided below will bulk update the Charge Freight flag for all items that have been flagged as Ecommerce Items in NCR Counterpoint.     Solution: This script is run using NCR Counterpoint's SQL Script... Read More

Purpose: This article explains how to change the grid cell labels to something more user friendly and SEO friendly. An example would be changing COLR to Color or STY to Style or SIZ to Size. Solution: Select Catalog (horizontal top menu) /... Read More

Purpose:   This article explains how to change the grid cell variant names and labels to something more user friendly and SEO friendly. An example would be changing BLK to Black or COLR to Color.   Solution: Select Catalog ... Read More

Purpose: Currently, the Short Description field is required (located under Catalog / Manage Products on the General tab). Right now, there are no plans to pull this field from Counterpoint. We will be changing this so short description is *not* a... Read More

Purpose:   This article will explain how to change the title bar text that appears in the bar across the top of a web browser. The title element of a web page is meant to be an accurate and concise description of a page's content. This... Read More

Purpose:   To explain how to configure how often NRO checks for changes that require product alerts to be sent.  Additionally, you can select the recipient, sender, and template for emails that are sent if the sending of alerts fails. ... Read More

Purpose:   To explain how to configure the way your sitemap displays to your customers.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. ... Read More

Purpose: To explain how to mark items active for ecommerce, in bulk.   Solution: This is the easiest way to mark inventory items active for Ecommerce: Open the SQL Script Utility (installed with Counterpoint) Select your... Read More

Purpose:   This article will explain how to create custom URLs, through the NRO Admin Panel.   Solution: Select Catalog (horizontal top menu) / Manage Products. Find the item you are for which you are wanting to edit the... Read More

As of the launch date of NRO, NCR Counterpoint does not support fractional (decimal) quantities in its ecommerce import/export functions.  Order that have fractional quantities for any line item will be rejected during import with the error "not... Read More

Purpose: To explain the difference between a Simple Product with custom options defined and a Configurable Product.   Solution: The difference between a configurable product and a product including custom options is that inventory is not... Read More

Purpose: To explain what NRO does when you attempt to upload image file types that are not allowed.   Solution: If you attempt to upload an image directly in the NRO Admin Panel and that image is of the wrong file type, the path to the... Read More

Purpose: This article will explain how to configure Pre-Order items and items that don't need their quantity managed. A scenario where quantity would not need to be managed would be the ability to sell a zero dollar item, such as a catalog,... Read More

Purpose:   To explain how to edit product tags, including how to approve, disable, or delete them.   Solution: Select Catalog (horizontal top menu) / Tags / Pending Tags. You will see a list of tags that have not yet been... Read More

Purpose: To explain how to use an alternate description field to publish longer, more user and search engine friendly, ecommerce item names to NRO.   Solution: Your existing Counterpoint items may have descriptions that aren’t... Read More

Purpose: To explain how to include social media "likes" on item pages.   Solution:Social media is an important part of marketing your store and NRO has an easy convenient way for you to do so. go to www.addthis.com. find the... Read More

Purpose: To explain how to get a list of your ecommerce item long descriptions from NCR Counterpoint. Solution:  Counterpoint: System / Utilities / DB Export From the top left corner in the Tables window, highlight EC_ITEM_DESCR. ... Read More

Purpose: To explain how to hide a grid cell option.   Solution: Setting certain grids cells to inactive is possible in Counterpoint. To learn more about how you can do this, consult with your Counterpoint Partner for more... Read More

Purpose: To explain how to create a report detailing low NRO inventory quantities.   Solution: Your best resource for this information is NCR Counterpoint.  However, NRO does have a canned report that gives you... Read More

Purpose: To explain how to create web only pricing.   Solution: There are several ways to set up different pricing online without affecting your brick-and-mortar prices. Global discount on all items The easiest way allows you to apply a... Read More

Purpose: To explain how the _TEMPLATE_GIFT_ template product works.   Solution: Any item in the CPTOCPOL file that isn't assigned to an ecommerce category will use the _TEMPLATE_GIFT_ product in NRO as the template for... Read More

Purpose: You can set up Counterpoint to publish grid cell specific pricing, without having to subscribe to the Advanced Pricing option, for Counterpoint. The Advanced Pricing option does allow you to set up grid cell specific pricing in a... Read More

Purpose: To explain how to use an alternate description field to publish longer, more user and search engine friendly, ecommerce item names to NRO.   Solution: Your existing Counterpoint items may have descriptions that aren’t... Read More

Purpose: To explain how you can enable Minimum Advertised Price and it's options.   Solution: Go to System (horizontal top menu) / Configuration. Go to the Sales tab and click on the Sales section. Click on Minimum Advertised Price... Read More

Importing Item Descriptions You can use an external application such as Microsoft Word to enter all of your item descriptions, save the file in .txtor .csv format, and then import that file into Counterpoint. Create the File Using any word... Read More

Purpose: To explain how to format NCR Counterpoint ecommerce long descriptions with HTML.   Solution: The best way to add formatting to your ecommerce item long descriptions is through the use of HTML.  Just insert basic HTML... Read More

Purpose: To explain how to only show the preferred unit of measure for an item with alternate units, online.   Solution: In Counterpoint go to  Setup / Ecommerce / Control (Items tab) Set Units allowed to Preferred... Read More

Purpose: To explain how publish quantity for an item across any location where that item is stocked.   Solution: You can publish CounterPoint inventory from one location or from all locations: Counterpoint / Setup / Ecommerce /... Read More

Purpose: To explain how to completely remove an item for purchase, in your NRO Storefront.   Solution: Items can be removed temporarily from your NRO Storefront by setting them as Inactive by going to Catalog / Manage Products /... Read More

Purpose: To identify a Counterpoint report that will generate a list of items around which a sale was created through Inventory / Prices / Promotions or Specials. Solution: In Counterpoint go to  Inventory / Reports / Items on Sale Read More

Purpose: This article details how to sell alternate units of measure online.   Solution:  In CounterPoint, there are several options for displaying units online: Setup / Ecommerce / Control / Items tab Units Allowed  ... Read More

Purpose: To show how you can use a number other than zero to force items to display as out-of-stock in NRO.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section and then click on the ... Read More

Purpose: To explain how you can change the 'shop by price' tier on the left side of the screen. For example:        Solution: Select System (horizontal top menu) / Configuration. Go to the... Read More

Purpose: To show you how to set up a low stock reminder to alert you when stock on a particular item drops below a certain amount.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section,... Read More

Purpose: To explain how to set up new catalog price rules.  Catalog price rules affect products in the catalog before they are added to the cart.   Solution: Select Promotions (horizontal top menu) / Catalog Price Rules... Read More

Purpose: To explain how to set up out-of-stock notification so your customers will be alerted to backorders on the cart page.   Solution: Select System (along the top menu) / Configuration. Under the Catalog section click... Read More

Purpose:   To explain what cross-sells are and how they can be used in your store.    Solution: What are cross-sells? Cross-sells are items that are generally related to each other and are shown on the cart page... Read More

Purpose: To help describe Meta data, how it is used, where it used, and why you should use it.   Solution: What is a Meta tag? A Meta tag is a container to store descriptions about what a web page contains. From a search engine... Read More

Purpose:   To explain how product tags work.   Solution: Tags are one-word descriptors that act as keywords.  They can be assigned to products by registered customers who are currently logged in.  Tags help your customers... Read More