Orders

Overview Transferring Orders Step 1 - NRO and ADT Step 2 - Import into CounterPoint Correcting Errors Processing Orders Processing Credit Cards Order Status Emails Tracking Numbers Publishing Orders    Overview NCR Retail Online (NRO)... Read More

Overview Setting Up Taxes in CounterPoint Checklist 1. Define Tax Codes 2. Create a Default NCR Retail Online Customer 3. Configure Ecommerce Control 4. Publish Data Manual Tax Calculations Basic Tax Options Tax Configurations By State Automatic Tax... Read More

Overview Features Standard Prices List Prices and Selling Prices Displaying Prices in your Storefront Global Price Display Item-Specific Price Display Search by Price Sorting Items Based on Price Sale Prices Working with the Specials Page ... Read More

Purpose:   To explain how to add a comment, for your customer.   Solution: Go to Sales (horizontal top menu) then Orders. Select the desired order. In the Comments History section specify the comment text in the Comment... Read More

Purpose: To explain how to allow your customers to ship to multiple addresses from a single order.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section, and then click on the Shipping... Read More

Purpose: To explain how to change the store contact address.   Solution: Select System (horizontal top menu) / Configuration. Go to the General section, and then click on the General tab. Expand the Store Information panel. ... Read More

Purpose: To explain how to configure the checkout options.   Solution: Go to System (horizontal top menu) / Configuration. Go to the Sales section, and then click on the Checkout tab. Expand the Checkout Options... Read More

Purpose: To explain how to process an order when the import process recalculates sales tax.   Solution: If you configure the Ecommerce Control file's Order tab to recalculate prices/taxes during import, Counterpoint computes the initial... Read More

Purpose:   To explain how to create a new order from the backend.   Solution: Go to Sales (horizontal top menu) then Orders. Click the Create New Order button on the top right of the page to display the Create New Order... Read More

Purpose:   To explain how to specify the origin of your store, which is used for shipping rate calculations.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the Sales Section and then click on... Read More

Purpose: This article will explain how to configure NRO to require a minimum order amount.  Solution: Select System (horizontal top menu) > Configuration. Go to the Sales section and click on the Sales tab. Expand the... Read More

Purpose: This article details how merchants can offer gift wrapping to their customers.   Solution: While this is not directly supported by NRO, there is a workaround. First you will create non-inventory items for each type of gift... Read More

Purpose: To explain how to enable the ability for customers to check out without creating an account.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section, and then click on the Checkout tab. ... Read More

Purpose: To explain how to add lines to an ecommerce order, in Counterpoint.   Solution: Lines can't be added to orders that originated online in Counterpoint versions prior to 8.4.x. We recommend upgrading your Counterpoint... Read More

Purpose:   To explain how to use Custom Variables in Transactional Emails.   Solution: Select System (horizontal top menu) / Transactional Emails. Click the row of predefined templates to edit or click the Add New Template... Read More

Purpose: To explain into what field is the NRO Promo code passed to NCR Counterpoint.   Solution: In NCR Counterpoint, the field exists in the PS_TKT_HDR table and it's called EC_DISC_COD. Read More

Purpose: To explain why a customer would receive an order status indicating the order was cancelled.   Solution: Order processed fine, but my shopper got an ‘Order Cancelled’ message. Why? Something may have... Read More

Purpose: This article is about Frequently Asked Questions about Orders.   Solution: How do I handle NRO orders after import into Counterpoint? Once NRO orders are imported into NCR Counterpoint, they are processed much the same as ... Read More

Purpose:   This article will explain how to decide upon what Counterpoint drawer should be used for ecommerce.   Solution: When orders come into Counterpoint, they must import into a specific store, station and drawer. The drawer being... Read More

Purpose:   To explain how to set a minimum purchase quantity for individual products.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Inventory tab. ... Read More

Purpose:   To explain how require a minimum order amount for every order.   Solution: Select System (horizontal top menu) / Configuration. Go to the Sales section, and then click on the Sales tab. Expand the... Read More

Purpose: To explain how set up PayPal Express in your NRO store.   Solution: Setting Up PayPal Express Checkout (CE) Category: Build Your... Read More

Purpose: To explain how to set up shopping cart price rules. These price rules apply only to items that are in your cart.   Solution: Select Promotions (horizontal top menu)/ Shopping Cart Price Rules. Click Add New Price... Read More

Purpose: To explain how to attribute an online sale to a specific Counterpoint sales rep.   Solution: CounterPoint– Setup / Ecommerce / Control / Customers tab From the Customers menu, confirm field 3 reads, Record affiliate as... Read More

Purpose:   To explain how to upload your own tax rates.   Solution: Browse to Sales (horizontal top menu) / Tax / Import/Export Tax Rates. Click on the Export Tax Rates button to export the tax rates CSV... Read More

Purpose: Order details can be viewed through the NRO Admin Panel.   Solution: Select Sales (horizontal top menu) / Orders. Read More