Preventing import errors for unknown states or regions
Article Number: 610 | Rating: Unrated | Last Updated: Fri, Sep 18, 2015 at 3:39 PM
Summary:
This article will discuss how a merchant prevent import errors when a customer enters an incorrect or unknown region / state in their shipping information.
Solution:
When NRO detects an unknown region or state in the shipping information of an order, it will export the order using a generic international shipping code (INT). To prevent any import errors due to this issue, merchant's will be required to set up a matching international ship-via code in Counterpoint.
Navigate to Setup > Ecommerce > Control
Select the "Ship-via" tab.
Under the "International" enter or set up a code for "Standard".
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