Since the videos in this article were created, we've learned some things that will help mitigate exceptions encountered by the Integration Agent, when it attempts to process payments and order changes on the NCR Counterpoint. Please follow the advice in this article in conjunction with the information in the videos, when order edits are necessary in NCR Counterpoint:

http://help.ncrretailonline.com/article/editing-orders-that-originated-in-your-nro-store.html

We strongly encourage all merchants to process payments through NCR Counterpoint. This is accomplished by upgrading NCR Counterpoint to at least 8.4.6.11 and then configuring your NCR Counterpoint ecommerce store with NCR Secure Pay. If you are still processing payments by publishing order changes to NRO, you'll need to understand how to manually process orders. There will be occasions where the Integration Agent hits exceptions, while processing payments. These exceptions typically require manual intervention, such as manually invoicing an order. This video will demonstrate how to manually capture payments: