Ecommerce items not showing up online

Article Number: 297 | Rating: Unrated | Last Updated: Sat, Sep 29, 2012 at 6:14 AM

Purpose:

To explain why an item flagged for ecommerce isn't appearing in the NRO Storefront.

Solution:

Make sure that items are marked as Ecommerce items :

: Counterpoint – Inventory / Items / [pull up item] / (Ecommerce tab) -- check "Ecommerce item"
Make sure that items have been assigned , not only to a Counterpoint inventory category, but to an ecommerce category :: Counterpoint – Setup / Ecommerce / Categories , -OR-; Counterpoint – Inventory / Items / Categories [pull up item] (Ecommerce tab) -- click "Edit Categories" button
Make sure that the items are normally stocked at the location from which you are publishing your items. (Note that this does not refer to whether you have the item in stock or not; it refers to whether you normally stock the items at this location.) You must specify this in Counterpoint:: Counterpoint – Inventory / Items , [pull up item], and click the Inventory button at lower left of screen. Click "Create Inventory" button, Create inventory for All Locations, then click "OK"
If your store is set to suppress out-of-stock items , make sure that the items you are attempting to view have sufficient quantity available (more than zero):: NRO Admin Panel – System (horizontal top menu) / Configuration / Catalog Section / Inventory tab / Stock Options panel / Display Out of Stock Products
In Counterpoint , make sure that the Item status is Active.