Troubleshooting: I’ve Changed the Customer’s Email Address in NCR Counterpoint, but the Change Is Not Showing Up Online
Article Number: 124 | Rating: Unrated | Last Updated: Sat, Sep 29, 2012 at 6:41 AM
Purpose:
To explain why changes to the email address aren't appearing online.
Solution:
In order to preserve data integrity, the email address cannot be changed within NCR Counterpoint. Your online customers can change their own email address in their online account. If you need to change this address for a customer, you can do so through the NRO Admin Panel.
Select
Customers
(horizontal top menu) /
Manage Customers.
Go to the
Customer Information
section (to the left), and then click on the
Account Information
tab.
Expand the
Account Information
panel.
Change the email address.
Save your changes.
Changes made online to the customer’s email address can then be imported back into NCR Counterpoint.
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