If your store is set to suppress out-of-stock items, make sure that the items you are attempting to view have sufficient quantity available (more than zero) and the item has a status of enabled:
a. From the NRO Admin Panel, select Catalog (horizontal top menu) / Manage Products .
b. Enter the NCR Counterpoint item number into the SKU search box and click the Search button located in the upper right corner.
c. Check that the item has quantity.
d. If the item doesn't appear in Manage Products then proceed to the next troubleshooting step.

In NCR Counterpoint, verify that that item is marked as an ecommerce item. Select Inventory / Items , and check the Ecommerce item checkbox on the Ecommerce tab.

In NCR Counterpoint, verify that the item has been assigned to an ecommerce category. Select Setup / Ecommerce / Categories and add the item to the applicable ecommerce category, (OR select Inventory / Items and click the Edit categories button on the Ecommerce tab.

Make sure the item was published to NRO. In NCR Counterpoint, select Ecommerce / Publish and publish items using an add/replace activity.  Then, select Setup / Ecommerce / Control and click on the hyperlink in the Ecommerce directory field to open the publish folder.  Verify that the extension of the last published file is ".complete" (rather than ".processing").

Make sure that the items are normally stocked at the location from which you are publishing your items.  Note that this does not refer to whether you have the item in stock or not; it refers to whether you normally stock the items at this location.  To specify the stocking location in NCR Counterpoint, select Inventory / Items , and click the Inventory button in the lower left-hand corner.  Click the Create inventory button, and then be sure to create inventory for the correct ecommerce location.

Verify that the item doesn't appear in the NCR Counterpoint publish log.  In NCR Counterpoint, select System / Views / Events . Using the lookup, find and open the corresponding Ecommerce Publish log.  Towards the bottom of the screen is a read-only window.  Review the contents of the window to determine if the item that isn't appearing online created an error in the log.

If none of the troubleshooting steps resolve the issue, contact Retail Hosted Apps Support at support.retailapps@ncrretailonline.com .