Troubleshooting: My shoppers can’t add any items to their cart.
Article Number: 126 | Rating: Unrated | Last Updated: Sat, Sep 29, 2012 at 6:41 AM
Purpose:
This article will help troubleshoot why a shopper might experience an empty cart.
Solution:
Check these steps to determine why a shopper's cart may be empty.
How long has the shopper had the item in their cart? NRO defaults the abandoned cart to one hour. The setting is located under
System
(horizontal top menu)/
Configuration / Web
tab /
Session Cookie Management
panel /
Cookie Lifetime
setting. Use the table below to help you adjust how long your site will keep abandoned carts.
time to keep abandoned cart
time in seconds
1 month (31 days)
2678400
2 weeks
1209600
1 week
604800
1 day
86400
Is the shopper's browser configured to block cookies? As with all shopping carts, web browsers must be configured to allow cookies.
Did the shopper have multiple browser windows open?
Could personal firewall software be interrupting the connection?
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