Purpose:

Solution:

NRO Admin Panel:

1. Select Sales (horizontal top menu) / Shipments.
2. Select the shipment to add the tracking number to.
3. Towards the bottom right side of the invoice, under Shipping and Tracking Information panel select the Carrier and add the tracking Number .
   
   
   
   
4. Click Add to add the tracking number to the order.
5. To update the customer with the tracking information, click Send Tracking Information in the top right corner.
   
   
   

Counterpoint :

1. Tracking information can be entered before the order is posted in Counterpoint by any of these three methods:
   a.  while editing the order ( Point of Sale / Tickets / Touchscreen (or Ticket Entry) / Process Orders )
   b.  through Counterpoint / Point of Sale / Tracking #s , before the order posts
   c.  while processing the order through Point of Sale / Tickets / Touchscreen (or Ticket Entry)
2. Publish the new order information to NRO, before the order posts.