Troubleshooting: Product page comes up blank when clicking on the product from a category landing page

Article Number: 575 | Rating: Unrated | Last Updated: Tue, Jul 28, 2015 at 5:12 PM

Summary:

When clicking on a product from a category landing page, the product page will come up blank or an item will show just an image with no description and not all items for the category are showing up.

There are two main causes for this issue. The first issue is generally found if the item is a configurable item and the attributes for the item (color, size) did not get uploaded to the site when the item was created.

The second issue is that the product category has the same name as one of the default folders on the back-end of the site.

Solution:

If this is a gridded or configurable item, log into the NRO Admin Panel and browse to Catalog / Manage Products and search for the Configurable item using the filters at the top. Check the attribute set for the item to see if it shows Default. Check the Simple Items for the Configurable and they will show color_size for the attribute. If this is the case, the Configurable and all Simple items for that product will need to be deleted from the NRO Admin Panel and republished from NCR Counterpoint.

If the item is a non-gridded or a Simple Item, check the Category that the item belongs to. Below is a list of Category names that will potentially cause a conflict with the site:

App
Media
Skin

If the category that the item belongs to is named one of the above, then the URL key of the category can be changed to make it unique to the site. The URL key can be changed by using the following steps:

In the NRO Admin Panel browse to Catalog / Manage Categories
Select the Category from the list on the left.
In the URL key field change the value to be something unique, for example if the category is called Media and the URL key is media , set it to storemedia .
Click Save Category at the top right.