Ecommerce Items

Summary: This article will explain how to investigate why third party rates are being inaccurately returned. Solution: In most cases, inaccurate rates being returned by UPS and FedEx can be attributed to the following: 1.  ... Read More

In regards to the meaning of the error, this happens when people have really "old" gridded items in their stores and they keep adding new options to them. For example, a "T-Shirt" is a "T-Shirt" every year, but every year brings new styles and... Read More

Summary: This article will explain how to disable the tracking attribute on the AddThis code provided in the Product Schema static block. Solution: If you look at your storefront and see a strange alpha tag on the end of your item detail... Read More

Summary: There is a utility in NRO that will allow you to bulk update attributes for multiple items. Solution: If there is ever a need to change an attribute value, disable purchase for example, for multiple items you can use the... Read More

Summary: This article will explain how to remove the Price tier filtering from the left side of your storefront that is visible, when browsing categories. Solution: To disable Price tiers in your layered navigation, go to the... Read More

Summary: How do I disable Product tags from the product pages?      Solution: The Downloads link is a module that is part of the Magento Community Edition software that NRO is built on and can only be disabled by support... Read More

Summary: How do I suppress or disable the Wishlist feature from the NRO Storefront and Product Pages? Solution: The Wishlist link is a module that is part of the Magento Community Edition software that NRO is built on and can only be... Read More

Purpose:   To explain how to setup Tax Rules, Zones, and Classes for taxable goods that tax the same. If you have product tax classes that tax differently (clothes tax differently than food, for example), please contact RHA Support for... Read More

Summary: This article will explain about built-in Magento core functionality and options for changing how products appear while browsing categories. Solution: NCR Retail Online is our customized version of the Magento Community product.... Read More

Summary: When importing an order into Counterpoint the below error may occur: "(TSPrice.FixGridDim) Pricing returned NULL for dimension #X even though this dimension is used. This should not happen." Solution: The source of this... Read More

Summary: When clicking on a product from a category landing page, the product page will come up blank or an item will show just an image with no description and not all items for the category are showing up. There are two main causes for this... Read More

Summary: Some merchants want to limit the purchase quantity of an item per order. This article explains where to find that setting both globally and on the item level. Solution: There is both a global setting and an item level... Read More

Summary: This article will explain how to New and Specials filters within your layered navigation. Solution: You can also enable the new and on sale attributes in the layered navigation to allow filtering.  In the NRO admin... Read More

Purpose:   This article will detail how to sell Gift Cards online.   CounterPoint gift cards cannot be redeemed online, because those balances are maintained in CounterPoint.    Solution:  While NRO does not currently... Read More

Purpose: To explain how to only show the preferred unit of measure online for an item that has alternate units in NCR Counterpoint.   Solution: In NCR Counterpoint go to Setup / Ecommerce / Control (Items tab) Set Units... Read More

Purpose: To explain how to create a report detailing low NRO inventory quantities.   Solution: Your best resource for this information is NCR Counterpoint.  However, NRO does have a canned report that gives you... Read More

Purpose: To explain how the _TEMPLATE_GIFT_ template product works.   Solution: Any item in the CPTOCPOL file that isn't assigned to an ecommerce category will use the _TEMPLATE_GIFT_ product in NRO as the template for... Read More

Purpose: To identify a Counterpoint report that will generate a list of items around which a sale was created through Inventory / Prices / Promotions or Specials. Solution: In Counterpoint go to  Inventory / Reports / Items on Sale Read More

Summary: NCR Retail Online, as well as NCR Counterpoint, do not support the ability to sell kits online. That stated, this article will provide some ideas for selling a "kit like" item in your NCR Retail Online store. Solution: Kits... Read More

Overview: Item Reference Text can be implemented for any specific item where you wish to request additional information from the shopper, (e.g., birthdate, initials for a monogram). Item Reference Text is activated in CounterPoint in the Inventory... Read More

Purpose: To explain how to get a list of your ecommerce item long descriptions from NCR Counterpoint. Solution:  Counterpoint: System / Utilities / DB Export From the top left corner in the Tables window, highlight EC_ITEM_DESCR. ... Read More

Summary: Sometimes it is necessary to add files to a product page.  This is useful for providing User Guides, Product Documentation or other downloads for each specific product. Solution: The best way to add files to a... Read More

Summary: You can now select whether the "More Views" option in the image gallery for gridded (configurable) products appears above or below the swatch / attribute-specific image.    Solution: Merchants can now select where the... Read More

Summary: Related items can appear on an item to encourage customers to purchase additional items.  In most cases, the additional items displaying on an item detail page are somehow similar to the item to which they are attached. For example,... Read More

Purpose: To explain how to completely remove an item for purchase, in your NRO Storefront.   Solution: Items can be removed temporarily from your NRO Storefront by setting them as Inactive by going to Catalog / Manage Products /... Read More

Purpose: To explain what NRO does when you attempt to upload image file types that are not allowed.   Solution: If you attempt to upload an image directly in the NRO Admin Panel and that image is of the wrong file type, the path to the... Read More

The way to change the default quantity to add to cart for all items is as follows: 1) Navigate to System > Configuration 2) Click on the Inventory tab under Catalog 3) Expand the "Product Stock Options" section 4) Click on the "Add minimum Qty... Read More

Purpose: To explain how to mark NCR Counterpoint items active for ecommerce, in bulk.   Solution: This is the easiest way to mark inventory items active for Ecommerce: Open the SQL Script Utility (installed with NCR... Read More

Summary: Instructions for adding a custom style sheet that will allow you to change the new and on sale banners on your products. Solution: WARNING:This style sheet is only for use with NRO sites that are responsive. If you are... Read More

Question: I can‘t find anywhere in the knowledge base that defines what "Best Value" sorting option means. Can you tell what determines "Best Value"? Answer:  You can manipulate the Best Value results by adjusting the item‘s sort... Read More

Purpose: To explain how to use an alternate description field to publish longer, more user and search engine friendly, ecommerce item names to NRO.   Solution: Your existing Counterpoint items may have descriptions that aren’t... Read More

As of the launch date of NRO, NCR Counterpoint does not support fractional (decimal) quantities in its ecommerce import/export functions.  Order that have fractional quantities for any line item will be rejected during import with the error "not... Read More

Because the H2 tag is already being used to intentionally suppress another H2 label already in use on the screen, the H2 tag can't be used on the item detail page.  You can use H1 or H3 or any other tag, than H2. Read More

Summary: NRO offers a new option to have the system auto-select the first in-stock option in the first drop down menu and have the appropriate image swapped into the main image view. Solution: The default functionality of NRO is to... Read More

Purpose:   This article will explain how to create custom URLs, through the NRO Admin Panel.   Solution: Select Catalog (horizontal top menu) / Manage Products. Find the item you are for which you are wanting to... Read More

Purpose:   This article will explain how to change the title bar text that appears in the bar across the top of a web browser. The title element of a web page is meant to be an accurate and concise description of a page's content. This... Read More

Purpose:   To explain how to configure the way your sitemap displays to your customers.   Solution: Browse to System (horizontal top menu) / Configuration. Go to the Catalog section, and then click on the Catalog tab. ... Read More

Purpose: To explain how to set up out-of-stock notification so your customers will be alerted to backorders on the cart page.   Solution: Select System (along the top menu) / Configuration. Under the Catalog section click... Read More

Purpose:   This article explains how to change the grid cell variant names and labels to something more user friendly and SEO friendly. An example would be changing BLK to Black or COLR to Color.   Solution: Select Catalog ... Read More

Purpose: To explain how publish quantity for an item across any location where that item is stocked.   Solution: You can publish CounterPoint inventory from one location or from all locations: Counterpoint / Setup / Ecommerce /... Read More

Purpose:   To explain how to edit product tags, including how to approve, disable, or delete them.   Solution: Select Catalog (horizontal top menu) / Tags / Pending Tags. You will see a list of tags that have not yet been... Read More

Purpose: This article will explain how to configure Pre-Order items and items that don't need their quantity managed. A scenario where quantity would not need to be managed would be the ability to sell a zero dollar item, such as a catalog,... Read More

Summary: Occasionally, after changing the "Only X left Threshold" under System / Configuration / Inventory / Stock Options items may no longer appear on the storefront. Solution: To fix this issue, Go to System / Index Management.... Read More

Purpose: To explain how to add product tags through your store's Admin Panel.   Solution: Select Catalog (horizontal top menu) / Tags / All Tags. Click the Add New Tag button. Enter the tag word or phrase in the Tag Name field... Read More

Summary: A product feed or product data feed is a file made up of a list of products and attributes of those products organized so that each product can be displayed or advertised, especially in search engines. Solution: A... Read More

Overview: This article will discuss how to add custom options to products via the NRO admin panel.   Adding Custom Options Custom options in NRO allow a merchant to add small extras on the item level. For this example, an option for a... Read More

Overview: To show you how to generate special characters like copyright symbols and registered trademarks for use in your item descriptions. Special characters can be used in CMS pages or blocks, item descriptions, and item names.   ... Read More

Purpose: To explain how to set up new catalog price rules.  Catalog price rules affect products in the catalog before they are added to the cart.   Solution: Select Promotions (horizontal top menu) / Catalog Price Rules... Read More

Purpose: This article details how to sell alternate units of measure online.   Solution:  In Counterpoint, there are several options for displaying units online: Setup / Ecommerce / Control / Items tab Units Allowed  ... Read More

Purpose: This article will explain how to pass Brand to NRO. Providing Brand is not only beneficial, from a usability perspective, but also is a required attribute in Google Product feed submissions.   Solution:   The default... Read More

NRO/ Catalog /Attributes / Manage Attributes Go to Catalog / Attributes / Manage Attributes. Select Add New Attribute in the top right corner. Once you're on the Create Attribute screen, fill it... Read More

Purpose: To explain how you can change the 'shop by price' tier on the left side of the screen. For example:        Solution: Select System (horizontal top menu) / Configuration. Go to the... Read More

Overview: This article will discuss how customer sort products when selecting the top level category.    Custom Sort Products in the Top Level Category When viewing the storefront, you select a top level category, and the selection... Read More

Overview: This article will explain the different product types as they are listed in the NRO admin panel NCR Retail Online Product Types Simple Products Simple products come in two forms in NRO: Items uploaded from Counterpoint that... Read More

Summary:  To explain what and how to use cross-sell items Solution:   What are cross-sells? Cross-sells are items that are generally related to each other and are shown on the cart page before... Read More

Purpose: To explain how to format NCR Counterpoint ecommerce long descriptions with HTML.   Solution: The best way to add formatting to your ecommerce item long descriptions is through the use of HTML.  Just insert basic HTML... Read More

Purpose:   To explain how to configure how often NRO checks for changes that require product alerts to be sent.  Additionally, you can select the recipient, sender, and template for emails that are sent if the sending of alerts fails. ... Read More

Purpose: To explain how show brands in layered navigation versus vendor information.   Solution: NRO will populate the Brand header of layered navigation with your vendor by default. For the example in the article, we will be using a... Read More

Importing Item Descriptions Create a text file in any word processor with each item number and its long description.  You will save the file in .txt or .csv format. Turn off Smart quotes If you use Microsoft Word to prepare your long... Read More

Purpose: To show you how to set up a low stock reminder to alert you when stock on a particular item drops below a certain amount.   Solution: Select System (horizontal top menu) / Configuration. Go to the Catalog section,... Read More

Purpose: To explain how to use an alternate description field to publish longer, more user and search engine friendly, ecommerce item names to NRO.   Solution: Your existing Counterpoint items may have descriptions that aren’t... Read More

Overview: This article will present a set of CSS code to suppress all aspects of the compare products feature in NRO.   Suppressing the Compare Products Feature To completely hide or suppress the compare products feature from the category... Read More

Purpose: To explain how to include social media "likes" on item pages.   Solution:Social media is an important part of marketing your store and NRO has an easy convenient way for you to do so. go to www.addthis.com. find the... Read More

Overview: This article will discuss how to use Item Notes in Counterpoint to populate the Short Description field of an item in NRO. How to Use Item Notes The Short Description field in NRO is a great way to add small additional details,... Read More

Purpose: To explain how to create web only pricing.   Solution: There are several ways to set up different pricing online without affecting your brick-and-mortar prices. Global discount on all items The easiest way allows you to apply a... Read More

Purpose:   To explain how product tags work.   Solution: Tags are one-word descriptors that act as keywords.  They can be assigned to products by registered customers who are currently logged in.  Tags help your customers... Read More

Purpose: To explain why there seem to be more items visible in the NRO Admin Panel than in Counterpoint, and how to filter the results to a manageable product list. For each item that has either grid options or alternate units, you’ll... Read More

Displaying Quantities Online At launch, NRO does not have the ability to display quantity on hand. You can, however, set a threshold on your inventory to alert customers when quantities of an item are low. For example, if you set an item to a... Read More

Overview: This article will discuss how customer sort products when selecting the top level category.   Custom Sort Products in the Top Level Category When viewing the storefront, you select a top level category, and the selection will... Read More

Summary: To show how you can use a number other than zero to force items to display as out-of-stock in NRO. Solution: Setting Simple Items System (horizontal top menu) / Configuration Go to the Catalog section and then... Read More

Overview: This article will discuss how to embed videos on product pages.   Table of Contents Adding a single video across all product pages. Adding item specific videos using the Counterpoint HTML description. Adding item specific... Read More

Preparing Item Information This article will provide a high level overview for defining item information that will be published to NCR Retail Online (NRO). For more detailed setup information, follow this link to access the KB article titled, ... Read More

Importing Item Notes in Counterpoint SQL Through Professional Services, it’s possible to upload additional item information from Counterpoint, such as Meta Description, Meta Keywords, Google Product Category, and a host of other attributes.... Read More

Purpose: To explain how create multiple images for an item. Changing the Image for Different Colors (items that are gridded in Counterpoint) NRO:Catalog (horizontal top menu)/ Manage Products / [open an item] / Images You can assign cell... Read More

Summary: To help describe Meta data, how it is used, where it used, and why you should use it. Solution: What is a Meta tag? A Meta tag is a container to store descriptions about what a web page contains. From a search... Read More

Overview To help you start planning and setting up your store for Ecommerce by flagging items as Ecommerce, writing descriptions (product names) and HTML descriptions, and item images. Table of Contents Planning Your Items Selecting the Items... Read More